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Además de realizar las responsabilidades principales de un Especialista en Ventas Legales, garantizará que su equipo mantenga altos estándares de precisión, rapidez y atención al cliente. Su función incluye supervisar el proceso de recepción, la programación de citas, el inicio del proceso contractual, monitorear el rendimiento del equipo e impulsar mejoras continuas en las tasas de conversión y la satisfacción del cliente.\n\n**Responsabilidades Principales**\n\n**Liderazgo \\& Supervisión del Equipo**\n\n* Supervisar las actividades diarias del equipo de Especialistas en Ventas Legales para asegurar recepciones de clientes oportunas, completas y precisas.\n* Supervisar la programación (calendario)\n* Asegurarse de que todos los formularios de ingreso y documentos requeridos se completen y envíen al menos 24 horas antes de las consultas programadas.\n* Revisar la información de recepción de clientes por exactitud y completitud, realizando seguimientos con los miembros del equipo según sea necesario.\n* Realizar revisiones periódicas y brindar retroalimentación, orientación y apoyo a los miembros del equipo.\n* Llevar a cabo reuniones semanales individuales con cada miembro del equipo de Especialistas en Ventas Legales\n* Llevar a cabo reuniones diarias con todo el equipo de Especialistas en Ventas Legales\n* Llevar a cabo reuniones semanales con todo el equipo de Especialistas en Ventas Legales\n* Gestionar la contratación, incorporación, capacitación, retención y terminación de Especialistas en Ventas Legales\n\n**Gestión del Desempeño**\n\n* Monitorear e informar sobre métricas clave de desempeño, incluyendo:\n* Tasa de conversión del equipo\n* Rendimiento en respuesta de llamadas\n* Abordar proactivamente el bajo rendimiento y ayudar a los miembros del equipo a alcanzar sus metas.\n* Motivar al equipo para cumplir y superar consistentemente las metas de desempeño.\n* Debe ser capaz de recopilar e informar datos semanalmente y presentarlos durante las Reuniones Estratégicas\n\n**Ventas \\& Servicio al Cliente**\n\n* Apoyar al equipo en la calificación de prospectos, recomendación de servicios adecuados y programación de consultas con abogados.\n* Manejar situaciones de clientes complejas o escaladas de manera profesional y eficiente.\n* Supervisar la efectividad de la plataforma en transacciones diarias.\n\n**Capacitación de su Equipo de Ventas**\n\n* Capacitar al equipo de Especialistas en Ventas Legales en ventas\n* Capacitar a nuestros abogados en ventas\n\n**Bonos Incentivos**\n\nSerá elegible para bonos mensuales por desempeño:\n\n* Bono basado en el cumplimiento de KPIs\n\n**Requisitos**\n\nPara tener éxito en este puesto, debe tener:\n\n* **Debe tener un mínimo de 5 años de experiencia como Director de Ventas** (si no tiene 5 años *como Director de Ventas*, POR FAVOR, NO APLIQUE)\n* Debe ser bilingüe (inglés, español)\n* Experiencia demostrada en ventas, servicio al cliente y procesos de recepción.\n* Se prefiere fuertemente experiencia previa liderando o supervisando un equipo.\n* Alta atención al detalle y capacidad para revisar y verificar datos con precisión.\n* Capacidad para capacitar, motivar y exigir responsabilidad a los miembros del equipo.\n* Capacidad para interpretar gráficos de barras, gráficos circulares y tablas.\n* Excelentes habilidades de comunicación verbal y escrita.\n* Fuertes habilidades organizativas y de gestión del tiempo.\n* Comodidad usando sistemas CRM, sistemas telefónicos y herramientas digitales de comunicación.\n* Compromiso con mantener los valores de la empresa y brindar un servicio al cliente de clase mundial.\n\n**Entorno de Trabajo \\& Información Adicional**\n\n* Trabajo Remoto: Totalmente remoto; debe contar con una computadora confiable, auriculares y conexión a internet estable.\n* Código de vestimenta: Atuendo profesional informal durante la jornada laboral.\n* Periodo de prueba: 90 días, con evaluación de desempeño para continuar en el empleo.\n\nÚnase a nosotros mientras continuamos innovando y creciendo dentro de nuestra industria. Si usted es apasionado por impulsar el éxito mediante liderazgo efectivo e iniciativas estratégicas de ventas, le animamos a postularse para esta emocionante oportunidad.\n\nTipo de empleo: Tiempo completo\n\nFecha de inicio esperada: 03/11/2025","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1760434778000","seoName":"sales-director-bilingual","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/es/city-magdalena-department/cate-other25/sales-director-bilingual-6405565159014512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1b903ad1-431c-4651-9f9b-b576d6875d74","sid":"d183b322-2717-4952-98f4-a2b1f8e09aa3"},"attrParams":{"summary":null,"highLight":["Dirigir al equipo remoto de Especialistas en Ventas Legales","Supervisar la recepción de clientes y la programación de citas","Apto para bonos mensuales por desempeño"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"El Retén,Magdalena","unit":null}]},"addDate":1760434778047,"categoryName":"Otro","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4068,4071","location":"HQ8M+M8 El Retén, Magdalena, Colombia","infoId":"6383966823884912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Representante de Servicio al Cliente","content":"Representante de Servicio al Cliente Inglés\\&Español para Atención Médica\n\n\\* Horario de trabajo: de 9 a.m. a 6 p.m. EST, de lunes a viernes, con 1 hora de descanso no remunerado\nResponsabilidades del trabajo\n1\\. 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