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Donde servir a la comunidad y obtener resultados reales nos ha convertido en líderes en casos de lesiones personales. Ofrecemos un entorno innovador, dinámico y en constante evolución que te permite ganar mientras creces. Empoderamos a nuestros empleados para tomar las mejores decisiones que impacten positivamente a nuestros clientes mediante esfuerzos colaborativos en equipo. Somos un grupo no tradicional, altamente responsable y vibrante. Prepárate para experimentar un ambiente cómodo, ya que nuestro proceso de incorporación proporciona un espacio seguro para empezar.*\n\n**Nuestros valores fundamentales son el servicio a nuestros clientes, el servicio a nuestros compañeros de equipo y el servicio a la comunidad. Además de la fe, la responsabilidad, el liderazgo y la lealtad.**\n\n **Descripción del Puesto** \n\nDescripción del Puesto\n\n\nEstamos buscando un Administrador de Casos para apoyar a nuestros abogados gestionando una cartera de casos de lesiones personales y actuando como punto de contacto clave con los clientes. El Administrador Senior de Casos guiará a los clientes a través del proceso de reclamación, colaborará estrechamente con proveedores y compañías de seguros, y se asegurará de que los casos avancen eficientemente desde la recepción hasta el acuerdo o litigio. Este puesto requiere un profesional detallista y centrado en el cliente, con amplios conocimientos sobre casos de lesiones personales.\n\n**Principales Responsabilidades**\n\n**Comunicación con el Cliente:**\n\n* Actuar como punto de contacto principal para los clientes, guiándolos a través del proceso de reclamación y asegurándose de que se sientan respaldados en cada etapa.\n* Presentar y explicar ofertas iniciales de liquidación a los clientes, ofreciendo recomendaciones sobre los próximos pasos.\n* Educar a los clientes sobre tratamientos médicos adicionales (por ejemplo, inyecciones, cirugías, tratamiento para lesión cerebral traumática) y procedimientos legales, como presentar demandas.\n* Mantener una comunicación proactiva cada dos semanas con los clientes y garantizar que todas las consultas sean respondidas dentro de las 24 horas.\n\n**Gestión de Casos y Documentación:**\n\n* Gestionar todo el ciclo de vida de los casos de lesiones personales, incluyendo recepción, negociaciones, resolución y tareas posteriores al acuerdo.\n* Mantener y actualizar con precisión archivos, registros y notas de casos en Litify para garantizar una progresión fluida.\n* Registrar y documentar demandas, ofertas y autorizaciones del cliente, asegurando una documentación adecuada durante todo el proceso de negociación.\n* Asegurar resoluciones oportunas de los casos priorizando la satisfacción del cliente y el detalle.\n\n**Coordinación con Seguros y Proveedores:**\n\n* Realizar seguimiento con compañías de seguros para obtener respuestas oportunas a las demandas de indemnización y negociar bajo supervisión de un abogado.\n* Verificar detalles de cobertura de seguro (UM, PIP, BI) y solicitar documentos necesarios a las aseguradoras.\n* Comunicarse con proveedores médicos para recopilar estimaciones de tratamiento, información de gravámenes y saldos pendientes.\n* Coordinar con proveedores y abogados para apoyar los procesos de mediación y acuerdos de casos.\n\n**Soporte Operativo:**\n\n* Preparar resúmenes de mediación, documentos de liquidación global y materiales relacionados con los casos.\n* Realizar auditorías semanales para asegurar que todos los expedientes estén actualizados y cumplidos.\n* Redactar y presentar demandas o desistimientos bajo la orientación de un abogado, garantizando precisión y puntualidad.\n* Revisar expedientes de casos quirúrgicos y documentación relacionada antes de los procedimientos del cliente.\n\n \n\n**Requisitos** \n\n* Comprensión sólida del proceso de reclamaciones por lesiones corporales, incluida la coordinación con compañías de seguros y proveedores médicos.\n* Dominio de Litify o sistemas similares de gestión de casos legales.\n* Bilingüe en inglés y español.\n* Excelentes habilidades organizativas, con capacidad para priorizar y realizar múltiples tareas.\n* Fuertes habilidades de comunicación escrita y verbal.\n* Capacidad para trabajar de forma colaborativa en un entorno centrado en el equipo.\n\n \n\n**Información Adicional** \n\nEl candidato debe tener como mínimo la siguiente configuración para trabajar desde casa:\n\n* **Computadora:**\n\t+ Windows: Windows 10, Intel i5 (8ª generación o superior) o 2 GHz y 8 núcleos, 16 GB de RAM, 256 GB SSD\n\t+ Mac: macOS 11 (Big Sur o superior), Apple M1 o Intel i5, 8 GB de RAM, 256 GB SSD\n\t+ Pantalla: Full HD (1920x1080)\n* **Red:**\n\t+ Conexión: Ethernet cableado preferido; Wi-Fi de 5 GHz aceptable\n\t+ Velocidad de Internet: 30 Mbps de descarga, 15 Mbps de subida\n\t+ Latencia: Menos de 100 ms.\n* **Otros:**\n\t+ Auriculares con cancelación de ruido, preferiblemente con conexión de 3,5 mm.\n\t+ Cámara web de 720p para reuniones, encuentros y capacitaciones.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758739654000","seoName":"legal-case-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/es/city-quebradanegra/cate-customer-service-call-center/legal-case-manager-6383867575769712/","localIds":"15","cateId":null,"tid":null,"logParams":{"tid":"17bba8d1-9ca6-47ba-b091-ec8994d8ee87","sid":"05137134-586d-4511-afcb-f4f029e60e47"},"attrParams":{"summary":null,"highLight":["Gestionar el ciclo de vida de las reclamaciones por lesiones personales","Actuar como contacto principal del cliente","Coordinar con compañías de seguros y proveedores médicos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bojacá,Cundinamarca","unit":null}]},"addDate":1758739654356,"categoryName":"Servicio al Cliente - 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