GBS Intermed Collections Assoc

Descripción

Resumen del Puesto: This position performs collection responsibilities to improve cash flow, minimize delinquencies, and reduce bad debt exposure, requiring extensive contact with customers and internal departments. Puntos Destacados: 1. Oportunidad en una compañía Fortune Global 500 2. Trabaje con equipos talentosos que lo ayudarán a mejorar 3. Posición para cultivar sus habilidades y llevarlo al siguiente nivel **Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500\. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. **Descripción de puesto:** **Job Summary** This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. **Responsibilities:** * Provides excellent customer service. * Responds to customer inquiries within required service level agreement. * Identifies, prioritizes, and resolves complex issues delaying payment. * Develops, creates, and analyzes collection and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Submits recommendations to write\-off account balances. * Work to the enhance the current process * Speak to internal/external customer when required to clarify any question or request. **Experience Required:** 6 months of experience in administrative areas **Academic Profile:** Bachelor’s degree OR at least last semester if is student OR at least 1 year within UPS for other academic profile levels (REQUIRED) **Other requirements:** * Excel required – Medium * Solid Performance or above in last performance review **Languages:** English 85% (Fluent – Required) **Qualifications:** * Bachelor’s Degree or International equivalent \- Preferred * Bachelor’s Degree or International equivalent in Business or related field \- Preferred * Proficiency in the use of Microsoft Office products * Prior Collections experience * Strong organizational and prioritization skills * Basic negotiation skills * Experience handling objections and gaining commitment \- Preferred **Tipo de empleado:** Permanente UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.