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Technical Customer Support & Customer Success Specialist
Summary: Bot-It seeks a Technical Customer Support & Customer Success Specialist to troubleshoot automation issues, manage accounts, reduce churn, and identify upsell opportunities. Highlights: 1. Remote, full-time contract role with clear onboarding and documentation. 2. Opportunity for growth into senior support, operations, or leadership. 3. Focus on critical thinking, troubleshooting, and ownership. **Company:** Bot\-It **Location:** Remote **Hours:** Full\-time contract, EST business hours **Language:** Fluent English (written \& spoken required) **Compensation** * **$800 – $1,500 USD per month**, depending on experience and technical ability * Performance\-based increases over time * Upsell and retention performance considered for raises and bonuses We are looking for skill and ownership — not just availability. Strong performers grow quickly. **About Bot\-It** Bot\-It builds automation and bot solutions that help customers scale faster and operate more efficiently. Our customers rely on our systems daily, which means strong technical support and customer success are critical. This is **not a basic customer support role**. We are looking for someone who can troubleshoot automation issues, manage customer accounts, reduce churn, and identify upsell opportunities when customers need more functionality. **The Role** As a **Technical Customer Support \& Customer Success Specialist**, you will sit between customers, automation systems, and our development team. Your goal is to resolve issues efficiently, retain customers who are at risk of canceling, and increase customer value through upgrades and optimizations. You will be expected to think critically, follow structured processes, and escalate to developers **only when absolutely necessary**. **Responsibilities** * Respond to customer support emails within a few hours during EST hours * Troubleshoot automation and bot\-related issues using internal tools * Diagnose issues such as slow bots, failures, configuration problems, and account errors * Run required tests and checks **before escalating** issues * Follow internal troubleshooting and escalation playbooks * Create clear, complete Jira tickets when escalation is required * Handle cancellation requests with a customer\-success mindset * Identify root causes of churn and attempt retention when appropriate * Upsell features such as faster bots or premium capabilities when they solve customer problems * Use approved email templates and adapt tone to customer context * Maintain clear internal notes on customer accounts and outcomes **Required Qualifications** * Fluent English (written and spoken) — **mandatory** * Availability during **EST business hours only** * Strong technical aptitude and problem\-solving skills * Experience supporting software, SaaS products, or automation tools * Comfortable working with dashboards, admin tools, and internal systems * Ability to follow structured processes and documentation * Confidence communicating with customers in technical and non\-technical language **Nice to Have (Not Required)** * Experience with automation tools, bots, APIs, or workflows * Prior SaaS technical support or customer success experience * Familiarity with Jira or ticketing systems * Upselling, account management, or retention experience **What This Role Is NOT** * Not a call center role * Not basic customer service * Not “just answering tickets” * Not just answering emails This role requires **thinking, troubleshooting, and ownership**. **Why Work With Us** * Fully remote role * Clear onboarding and documentation * Stable workload with defined expectations * Opportunity to grow into senior support, operations, or customer success leadership * Work closely with a technical product team **How to Apply** When applying, please include: * A short paragraph explaining your technical support experience * An example of a technical problem you helped a customer solve * Confirmation you can work EST hours and communicate fluently in English Job Types: Full\-time, Contract Language: * English (Required) Work Location: Remote
79Q22222+22
COP 800-1,500/month
Indeed
SECURITY SUBMANAGER
Job Summary: This role leads the development and implementation of security policies and systems to protect employees, assets, and facilities, ensuring regulatory compliance. Key Highlights: 1. Lead the physical and electronic security strategy. 2. Identify and mitigate risks through inspections and controls. 3. Manage budget, performance indicators, and area performance reports. 23 Jan 2026 Bogotá, Colombia Trades & Services Permanent Employee **Security Submanager - Andean North** **Location: Bogota, Colombia** **Legal Entity: Inchcape** *Position based in Colombia. Eligible for benefits defined under the International Mobility Policy (Employee Initiated).* Do you want to lead a dynamic business transforming automotive distribution globally? At Inchcape, we have an exciting strategy to grow our global business and drive our industry toward a low-emission, sustainable future. Join Inchcape Andean North, part of the global Inchcape company. You will be instrumental in executing our strategy, delivering exceptional experiences to our customers, colleagues, and partners. You will drive the performance of a highly collaborative team composed of diverse and talented colleagues. Our **Procurement & Facilities** team is seeking a **Security Submanager** to join Inchcape **Andean North**. The purpose of this role is to develop, implement, and oversee security policies, procedures, and systems to ensure the protection of employees, assets, facilities, and the Executive Committee. This role will lead the design and execution of risk mitigation strategies, crisis management, and incident response plans, ensuring compliance with local regulations and company standards. **What You’ll Do** * Lead the physical and electronic security strategy, ensuring protection of people, assets, and facilities. * Identify and mitigate risks through inspections, controls, and preventive plans. * Oversee security systems, infrastructure, and corrective maintenance. * Coordinate crisis management and emergency response to ensure business continuity. * Liaise with authorities, external networks, and security providers to strengthen protection. * Ensure compliance with corporate policies, legal requirements, and audits. * Promote a security culture through training, communication, and awareness initiatives. * Manage budget, performance indicators, and area performance reports. **About You** To succeed in this role, you need: * Strategic thinking focused on prevention, risk mitigation, and continuous improvement. * Prior experience in armed forces, police, or corporate security, with strong knowledge of physical and electronic security, crisis management, and emergency response. * Leadership capability to manage and motivate internal and external teams. * Clear and effective communication across all organizational levels and with external authorities. **What We Offer** At Inchcape, we are building the future of mobility—and invite you to build it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and fulfill their aspirations. **Start Your Journey** We are committed to developing internal talent; therefore, if you’re interested in this position but don’t meet all the requirements, we encourage you to apply—you could be the ideal candidate. We also recommend having a conversation with your current leader before applying, as part of our ongoing commitment to foster career conversations. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences, ensuring our workforce reflects the global communities in which we operate. Read more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, present in over 40 markets. We partner with the industry’s most prominent brands to sustainably advance better mobility—today and for the future. Our diverse global team of over 16,000 professionals fosters an inclusive and collaborative culture, delivering exceptional experiences to our customers and partners. We are a dynamic, fast-growing company driving transformation across our industry and redefining the future. Discover more at www.inchcape.com
111411, Los Mártires, Bogotá, Colombia
Indeed
BUTCHER / CUTTER – Production Plant
Job Summary: We are seeking a Butcher/Cutter with experience in a meat processing plant to perform deboning and cutting of beef, pork, and poultry, ensuring compliance with quality standards and traceability. Key Highlights: 1. Job stability and professional growth in the meat industry. 2. Dynamic work environment focused on excellence. 3. Opportunity for development in the food industry. **A company in the meat food sector** requires a **BUTCHER / CUTTER**, with certified experience in a **production plant**, to join its team. **Main Responsibilities** * Perform **deboning and cutting of beef, pork, and poultry**, in accordance with technical specifications. * Meet **performance and product yield standards**. * Apply and ensure compliance with **GMP (Good Manufacturing Practices)**, food safety, and occupational safety. * Ensure **product traceability**, verifying weights, cuts, and system records. * Support related processes such as **grinding, portioning, and packaging**, as required. * Maintain optimal conditions in the work area, equipment, and tools. **Requirements** * Minimum **1 year of experience in deboning and cutting at a meat processing plant**. * Knowledge of yield rates, deboning cuts, and large-volume meat handling. * Training or certification in **food handling** (mandatory). * Must reside in the **north of Bogotá** or have personal transportation. **Employment Conditions** * **Salary** commensurate with experience. * **Biweekly** payments. **Benefits** * Job stability. * Potential for career advancement within the meat industry. * Dynamic work environment focused on excellence. * Career growth. **Interested? Send your resume to WhatsApp 3104902471.** Job Type: Full-time Application Question(s): * Neighborhood and address where you live. * Availability? * Do you have knowledge of pork cutting and deboning?
111411, Los Mártires, Bogotá, Colombia
Indeed
Customer Success Manager
Summary: Neo Mark Media seeks a Customer Success Manager to drive client success, build relationships, and ensure timely task completion and campaign performance. Highlights: 1. Be part of a results-driven, transparent, innovative, and excellent team 2. Engage in continuous learning and development opportunities 3. Contribute to a transformative mission in the sales industry About UsAt Neo Mark Media, our vision is to be the transformative force in the sales industry, helping companies of all sizes overcome traditional challenges and thrive in an advanced digital market. We revolutionize the sales industry by providing innovative tools and digital marketing strategies that empower entrepreneurs, ease their daily burdens, and enable them to achieve success with confidence.Our Values * **Results Driven:** We are committed to achieving tangible results. Every strategy aims to create a concrete impact for our clients. * **Transparency and Responsibility:** We value open communication and take responsibility in every interaction. * **Innovation:** We continuously seek new ways to address challenges and improve our strategies. * **Excellence:** We strive for excellence in every aspect, from planning to execution. * **Extreme Ownership:** In our company means each team member takes full responsibility for their roles, decisions, and outcomes, ensuring that every task is approached with a proactive mindset and a commitment to continuous improvement. It involves owning both successes and failures, actively seeking solutions, and fostering a culture of accountability and leadership. * **Speed Without Compromising Accuracy:** We focus on delivering results quickly while maintaining the highest standards of precision and correctness. It emphasizes the importance of efficiency, prioritization, and meticulous attention to detail, ensuring that quality is never sacrificed for the sake of speed. Responsibilities * Ensure all tasks and sub\-tasks of the onboarding team are completed on time. * Monitor that all tasks and sub\-tasks of the marketing team (Media Buyers) are completed on time. * Conduct bi\-weekly meetings with clients * Build long\-term relationships with clients, genuinely caring about their success and ensuring they achieve the expected results. * Work closely with clients who are not achieving expected results to identify and address issues (e.g., incorrect lead follow\-up, incorrect scripts for scheduling and handling sales, poor objection handling). * Verify with clients in each meeting that the results and KPIs are correctly recorded in our Google Sheets. * Ensure the support team responds to channel messages within one hour during working hours. * Be resourceful in finding solutions. * Keep SOPs for Account Manager, Support, and Onboarding up to date. * Validate that client campaigns are achieving the desired CPL ($8 \- $15 CPL). If not, report to the business unit leader and verify the Media Buyer's work. * Ensure the monthly ad spend for each client is accurate and that Media Buyers adhere to client budgets. * Ensure all tasks in the media buyer list are completed within 24\-72 hours. * Create tasks in the CRM Expert list for each client request, ensuring completion within 72 hours. * Notify the appropriate department or CEO if campaigns are not performing well. * Ensure client wins are updated in the CRM Azura Hub * Send reports to all clients on Mondays and Thursdays. * Ensure any Media Buyer\-dependent requests are added to the right list. Qualifications * \+2 years minimum of experience as a Customer Success Manager * 3 years of Experience in sales. ( High Ticket Sales ) * Experience managing CRMs like GoHighLevel. * Experience using project management applications like ClickUp. * Strong communication skills. * Fluent Bilingual ( Spanish and English ) Why Join Us? * Be part of a results\-driven, transparent, innovative, and excellent team. * Work remotely with a flexible schedule. * Engage in continuous learning and development opportunities. * Contribute to a transformative mission in the sales industry. Apply today and be part of our journey to revolutionize the sales industry!https://www.neomarkmedia.com/pgina\-de\-captura\-page\-1678\-9575 Job Type: Full\-time Work Location: Remote
79Q22222+22
Indeed
Coordinador de proyectos de investigación de mercados
Resumen del Puesto: Coordina la ejecución operativa de proyectos de cliente oculto, asegurando visitas, evidencias y que la información llegue completa y a tiempo. Puntos Destacados: 1. Rol operativo, de control y seguimiento 2. Enfoque en el orden y seguimiento constante 3. Trabajo detallista y responsable con tiempos **1\. Propósito del cargo** Coordinar la ejecución operativa de proyectos de cliente oculto, asegurando que las visitas se realicen, que las evidencias cumplan estándares y que la información llegue completa, organizada y a tiempo. Este rol es **operativo, de control y seguimiento**. **2\. Perfil de la persona (características clave)** * Persona estructurada * Le gusta el orden * Cómoda haciendo seguimiento constante * Tolera presión operativa * Detallista * Capaz de exigir cumplimiento * Responsable con tiempos * No se frustra con tareas repetitivas **Estudios:** Tecnólogo o Profesional en áreas Administrativas, Ingeniería Industrial, Mercadeo o afines **Experiencia:** Mínimo 2 años coordinando personal o equipos operativos (indispensable). **Salario:** 2 millones + auxilio de transporte (prestacional) Las personas interesadas postular su hoja de vida Job Type: Full-time Application Question(s): * ¿Cuenta con experiencia coordinando equipos de trabajo? De ser así, con cuanto tiempo de experiencia cuentas y cuántas personas has coordinado * ¿Dispones de un espacio físico en casa que te permita trabajar con total concentración? * ¿Dispones en casa de una conexión a internet estable de alta velocidad? * ¿Cuentas con computador propio (portátil o PC) con capacidad para procesar archivos de video y bases de datos en Excel? * ¿Tienes facilidad de desplazamiento para cumplir con los días de presencialidad en la ciudad de Bogotá ? * ¿En qué ciudad o municipio vives actualmente? * ¿Cuál es tu último nivel alcanzado de estudios y en qué área? técnico, tecnólogo, profesional, postgrado * ¿Tienes estudios o cursos en Gestión de la Calidad, Auditoría o Experiencia del Cliente? * El salario asignado es de $2.000.000 mas auxilio de transporte con contrato a 3 meses y todas las prestaciones de ley. ¿Estás de acuerdo con esta propuesta económica?
111411, Los Mártires, Bogotá, Colombia
COP 2,000,000/year
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