A leading company in the technology sector is seeking a Technical Support Assistant for its IT service desk team, with six (6) months of experience in technical support, handling technological incidents, or helpdesk services. **Academic Requirements:** Technician or technologist in Systems or fields related to information technology. **Job Requirements and/or Knowledge:** * Proficiency with computer systems and helpdesk tools. * Basic knowledge of technical support and incident resolution. * Customer service skills and effective communication. **Job Mission:** Deliver an efficient problem-solving experience for internal clients by promptly, effectively, and professionally addressing their technological requests and maintaining high service standards. **Responsibilities:** * Handle and resolve technical incidents, inquiries, and requests from internal users. * Ensure traceability and effective closure of cases reported through the helpdesk. * Escalate incidents requiring specialized support, ensuring response time targets are met. * Provide remote or on-site assistance to the sales team and other company processes. * Maintain clear, empathetic, and effective communication with users throughout the support process. **Professional Competencies:** Assertive communication, customer service orientation, teamwork. **Salary:** $1.500.000 plus allowances **Schedule:** Friday to Tuesday, 12 PM to 9 PM 100% Remote Employment Type: Full-time