**WE ARE LOOKING FOR A SUPPORT TECHNICIAN!** Do you have experience providing technical support and user assistance? This opportunity is for you! **Position:** SUPPORT TECHNICIAN **Education:** Technician, technologist or student (minimum 6th semester) in Systems Engineering, Electronics, Telecommunications, Telematics, Computer Science or related fields. **Certification:** ITIL Foundation V3.0 or higher (desirable) **Main Responsibilities:** * Handle and log incidents and service desk requests. * Provide on-site or remote technical support. * Install, configure, and maintain equipment and software. * Escalate and follow up cases until closure. * Assist in inventory management, reporting, and service indicators. **Experience:** * Minimum 2 years in technical support, help desk, or customer service in IT projects. * 1 year in hardware/software installation and configuration, technical support, or LAN networks. * At least 6 months of experience after obtaining ITIL certification (DESIRABLE). **We are looking for people with:** Service-oriented attitude, organizational skills, interpersonal abilities, discipline, and ability to work under pressure. **Salary:** $1,500,000 + Transportation allowance **Location:** Bogotá **Work Mode:** On-site **Send your resume to:** gestionhumana@b2bticglobal.com **Subject:** Resume Support Technician **APPLY NOW** Job type: Full-time