Job Summary: We are seeking a Bilingual Customer Service Agent with excellent communication skills in English and Spanish to provide user support, resolve inquiries, and manage medical platform tickets. Key Highlights: 1. Weekends off 2. Fully paid training 3. Job stability and positive work environment **Bilingual Customer Service Agent** **Weekends Off (Monday to Friday)** **Employment Type:** Full-time (40 hours per week) **Contract Type:** Indefinite-term contract **Schedule:** Monday to Friday **Work Modality:** In-person **Location:** Medellín, Antioquia **Salary:** $2\.850\.000 COP **Job Posting Summary** At **Profesor X**, we are looking for a **Bilingual Customer Service Agent** focused on customer service and possessing outstanding communication skills. The ideal candidate must communicate clearly and professionally in **English and Spanish**, both by phone and email, and demonstrate strong customer orientation. **Main Responsibilities** * Provide users with support in understanding and properly using the medical platform. * Resolve specific inquiries and manage platform-related tickets. * Follow up on requests and ensure their proper resolution. * Deliver informative presentations about the service and its functionality. * Execute quality control processes to ensure optimal service performance. * Handle telephone calls and emails professionally and promptly. * Organize and manage documentation related to the platform. **Performance Objectives** * Ensure effective and timely user support. * Maintain high standards of customer service quality. * Meet established response and resolution timeframes. * Ensure accurate documentation and follow-up of handled cases. **Key Skills and Competencies** * Proficiency in Microsoft Office, Google Drive, and digital platforms. * Excellent verbal and written communication skills in English and Spanish. * Strong organizational, time management, and multitasking abilities. * Problem-solving skills and ability to deliver professional customer service. * High attention to detail and capacity to work independently. * Positive, proactive attitude and willingness to learn new tools and processes. **Education and Experience** * Minimum English level: **B2 or higher**. * Minimum education: Completed high school diploma. * Technical or university studies are desirable but not mandatory. * **No prior experience required**: We offer **fully paid training**. **Physical Requirements** * Ability to remain seated for extended periods. * Continuous use of computers and digital tools. **Benefits** * Work schedule from **Monday to Friday** (weekends off). * 40 hours per week. * 6 vacation days upon completion of the first 6 months. * Statutory benefits: Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. * Job stability and positive work environment. **Why Join Profesor X?** At **Profesor X**, we foster a collaborative and respectful workplace. We value our team members’ ideas and offer an environment where you can strengthen your English, grow professionally, and become part of a company in constant expansion. Our goal is to position Colombia as an international benchmark for bilingual, disciplined, and highly productive talent. Job Type: Full\-time Work Location: In person
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
