Customer Service Call Center Agent

Description

Job Summary: A prominent company is seeking a Customer Experience Specialist to ensure positive interactions and strengthen customer loyalty through exceptional service and detailed guidance. Key Highlights: 1. Ensure positive and satisfying interactions with customers. 2. Provide detailed guidance on the company's services. 3. Maintain exceptional customer service through assertive communication. Join Our Team! A prominent company is seeking a Customer Experience Specialist to ensure positive and satisfying interactions in every contact with our customers, thereby strengthening their perception of and loyalty to the company. **Responsibilities:** * Handle customer tickets, emails, and requests. * Provide detailed guidance on the services offered by the company. * Collaborate closely with customers to understand their specific needs regarding communication services. * Efficiently coordinate and manage customer requests to ensure accurate and timely service delivery, maintaining records in our customer service software. * Review attached documentation according to established parameters. * Maintain exceptional customer service through appropriate language and assertive communication. * Actively contribute to report development by providing accurate and relevant data. **Requirements:** * Minimum 2 years of prior experience in call centers, customer service, or similar roles. * Excellent communication skills. * Ability to collaborate effectively within a team. * Attention to detail and ability to handle multiple tasks simultaneously. * Basic knowledge of computer tools. Location: Chía, Cundinamarca. Contract: Indefinite term. Salary: To be agreed upon. Position Type: Full-time Workplace: On-site employment