Job Summary: Support the help desk by providing basic technical support to users, diagnosing and tracking incidents, and assisting with equipment management. Key Responsibilities: 1. Support the help desk and technical support area. 2. Perform incident diagnosis and tracking. 3. Assist with the installation, configuration, and updating of equipment. **Job Description** ---------------------- Support the help desk area. Provide basic technical support to users regarding hardware, software, Windows, and connectivity. Diagnose, resolve, and track incidents and requests via the Service Desk. Assist with the installation, configuration, and updating of equipment, applications, and peripherals. Perform equipment readiness, preventive maintenance, inventory, and technological asset management. Assist with the delivery, transportation, and receipt of computing equipment. Accurately register, update, and document tickets and applied solutions. Escalate incidents requiring specialized attention and track their resolution. Assist in updating procedures and knowledge bases by identifying recurring incidents. **Candidate Requirements** -------------------------- * + Technical or technological student in Systems or related field + Authorization for internships + Proficiency in office tools, information analysis, and management + Knowledge of help desk operations **Selection Process** ------------------------ The selection process is conducted through Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Colombia's first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and commitment to our purpose "Improving lives, our commitment," since 2021 we have been a BIC (Benefit for Collective Interest) company, reinforcing our ongoing interest and efforts to generate well-being and efficiency for our clients and collaborators, as well as our intention to contribute to social and environmental issues in our country. We have over 6\.500 collaborators, the \#FamiliaOS, across the national territory, working for Colombia's and Latin America's most important companies and institutions to transform experiences. **Our Benefits** ----------------------- * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Employee savings fund affiliation
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
