OPERATIONS COORDINATOR

Description

Job Summary: Coordinate and ensure the proper execution of e-commerce logistics operations, guaranteeing service levels and operational efficiency. Key Highlights: 1. E-commerce logistics operations coordination 2. Operational team leadership 3. Promotion of continuous improvement in operations **Company Overview** -------------------- **Connecting People, Improving Lives** Become a DHL professional and secure the essentials of your daily life through top-tier benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and challenges that will test you every day. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be leveraged if we ensure everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** Being DHL means maximizing your capabilities. This position is for SUPPLA S.A. **Role Description** -------------------- **We are seeking:** Operations Coordinator **Location:** Tenjo, Cundinamarca (Medellín Highway, Km 8.3, Calle 80, Rosal la Vega Road) Logistics Park, Calle 80 – Latam Tenjo – Cundinamarca **Schedule:** Availability to work rotating shifts Monday through Saturday, and occasionally on Sundays and holidays. **We Offer** * Corporate benefits * Development opportunities * Job stability **Purpose of the Role** Coordinate and ensure the proper execution of e-commerce logistics operations, guaranteeing compliance with service levels, operational efficiency, and continuous process improvement. **Requirements** ---------------- **Requirements** * Bachelor’s degree in Industrial Engineering, Logistics, Business Administration, or related fields. * Minimum of **2 years’ experience in e-commerce logistics operations**. **Experience in the following processes:** * Goods receipt * E-commerce operations planning * Wave creation * Product dispatch * Reverse logistics * Inventory management and distribution center operations * Experience leading operational teams * KPI monitoring and productivity control * Proficiency in office tools (Intermediate Excel) * Preferred experience in sectors such as technology, mobile devices, or home appliances **Technical Knowledge** * WMS system proficiency (JDA NTV preferred) * Functional support for logistics applications * Information analysis and tabulation * Operational incident management **Responsibilities** -------------------- **Main Responsibilities** * Coordinate e-commerce logistics operations: goods receipt, storage, order preparation (picking/packing), and order dispatch. * Plan operations according to e-commerce channel cut-offs and volumes. * Manage wave creation and ensure correct process execution. * Supervise inventory control and reverse logistics. * Monitor management indicators (KPIs) and team productivity. * Lead operational teams, including shift scheduling and personnel administration. * Ensure compliance with SLAs and quality standards. * Prepare and present operational reports. * Provide functional support for technological tools (e.g., JDA NTV), including resolution of second-level incidents. * Manage relationships with customers and suppliers. * Promote continuous improvement initiatives in operations.