Customer Service Supernumerary

Description

Job Summary: We are seeking a Customer Service Supernumerary with a strong vocation, empathy, and sensitivity to support families during difficult times, while ensuring impeccable coordination of funeral services. Key Highlights: 1. Empathetic and sensitive support for families during difficult times 2. Impeccable coordination of funeral services 3. Opportunity for personal and professional development We are looking for our next Customer Service Supernumerary! At Plenitud Protección S.A., we seek individuals with a strong service vocation, commitment, empathy, and the ability to adapt to diverse work environments. Our Purpose We are a proudly funeral-sector (pre-need funeral planning) company with over 75 years of experience. Our noblest purpose is to support families during life’s most difficult moments. Therefore, we wish to be fully transparent from the outset: in this role, you will interact with families—by phone and in person—immediately upon their request for services following the death of a loved one. Your primary mission will be to listen with absolute respect and warmth, provide emotional support, and manage the entire funeral service process end-to-end to ensure flawless execution. It is a beautiful profession—but one requiring high sensitivity, maturity, and strong emotional management. Position Profile We seek an organized, methodical, precise professional with logical thinking who demonstrates high emotional intelligence under pressure, strong communication skills, teamwork ability, and a positive attitude toward daily challenges. The Customer Service Supernumerary must possess the flexibility and capacity to temporarily cover administrative and assistant roles at the Rionegro office, ensuring operational continuity and guaranteeing timely, respectful, and empathetic support to families throughout the funeral process. Requirements and Skills Minimum Education: High School Diploma / Secondary Education. Experience: 2 years in administrative, operational, or customer service roles. Knowledge: Basic administrative knowledge and intermediate proficiency in office software. Skills: Excellent interpersonal skills, negotiation ability, assertive communication, and strong service orientation. Availability: Full schedule availability to work rotating shifts (day, night, weekends, and holidays), with one compensatory day off per week. Working Conditions Contract Type: Indefinite-term contract (direct employment with the company). Salary: $2,049,310 + Statutory transportation allowance. Schedule: Rotating shifts (day, night, weekends, and holidays). To ensure 24/7 service continuity, the standard weekly working hours of 42 (forty-two) will be distributed exceptionally, with daily schedules of up to twelve (12) hours, according to the agreed shift scheme: Four (4) working days followed by three (3) days off (43). Five (5) working days followed by two (2) days off (52). Six (6) working days followed by one (1) day off (6*1). Rotating shift schemes agreed upon based on operational needs. · Additional Benefits Extra income: Performance- and goal-based commissions. Financial wellness: Enrollment in the Employees’ Fund. Special celebrations: Shared during Christmas, Children’s Day, Funeral Workers’ Day, and other special dates throughout the year. Growth: Real opportunity for personal and professional development within a solid organization. Benefits Voucher (subject to conditions): Basic funeral plan. Enjoy your birthday. Five days off for marriage. One day off for academic graduation. Half-day off for Halloween. Discounts through partner agreements. If empathy, responsibility, strong emotional management, and a heartfelt willingness to serve and support others define you—this opportunity is for you!. -Requirements- Minimum education: University degree / Technological program 2 years of experience Keywords: care, costumer, cliente