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Job Summary: This role involves analyzing and supervising operational processes to ensure correct service execution, regulatory compliance, and customer satisfaction. Key Highlights: 1. Operational process analysis and assurance of correct execution 2. Ensuring compliance with technical regulations and offered conditions 3. Safeguarding customer satisfaction and requirement fulfillment **Company Description** SGS is the world's leading inspection, verification, testing and certification company. It is globally recognized as the benchmark for quality and integrity, with over 94,000 employees and a network of more than 2,600 offices and laboratories worldwide. **Job Description** Analyze operational processes before, during, and after execution, ensuring—through information provided by the client and the system—that instructions and necessary resources are properly distributed for correct service execution and that delivery occurs on time, under offered conditions, and in accordance with applicable technical regulations. Ensure full customer satisfaction by responding to requests with excellent availability and a service-oriented attitude, guaranteeing requirement fulfillment through service tracking and management indicators. **Requirements** **Academic Qualification:** Technician and/or Professional in Engineering, Administration, or related fields. **Experience:** Minimum 6 months of experience in similar roles, including administrative tasks, database management, and customer service. **Additional Information** Working Hours: Shifts Monday to Saturday (7:30 AM to 4:30 PM) and (2:00 PM to 11:00 PM) Contract Type: Project-based or task-based
