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Adapt materials according to specific campaigns or service lines. Initial and ongoing agent training: Deliver in-person sessions. Training performance evaluation: Administer written, practical, and simulation-based assessments. Identify knowledge gaps and provide timely reinforcement. Post-training follow-up: Monitor new agents’ on-the-job performance (on-the-job training). Provide feedback and coordinate reinforcement sessions as needed. Content updating: Ensure all training materials align with current company processes and client requirements. 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Our success is powered by strong leadership, operational discipline, and teams that are motivated to go the extra mile. We are looking for a strategic leader who is ready to take ownership of our Country Network Operations Center, driving performance, service excellence, and continuous improvement across Ground and Customs Services.*\n\n***Role Purpose***\n\n*Responsible for overall efficient and effective Country Network Operations Center (Ground and Customs Services) regarding pick\\-up and delivery personnel and services. Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations. Ensures safe, efficient and timely handling and transportation of all customer materials. Develops operations plans and budgets based on goals and objectives. Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets. May ensure compliance with import/export regulations, duties, and tariffs in some markets. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.*\n\n ***Main Accountabilities***\n\n* *Ensure a totally motivated and trained team in order to offer the best service in the market.*\n* *Develop collaborators, challenge them and grow. Identify the strengths and contributions of each.*\n* *Comply with the GSOP guidelines in Colombia, Identify actions and strategies to improve and control the total cost of the country’s operations.*\n* *Focus on the needs of customers at all stages (planning and monitoring). 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As a Service Agent, you will be the first point of contact for our customers, providing personalized support, resolving concerns, and ensuring that every interaction is clear, efficient, and memorable.\n\nYour responsibilities:\n\n* Comply with established guidelines for onboarding into the Contact Center.\n* Log in to assigned tools to begin your work shift: SIA, AVAYA, Web Applications.\n* Answer calls related to assigned contracts, according to operational requirements.\n* Code received calls using the tool provided by the company.\n* Deliver services while respecting the coverage terms established for each contract.\n* Open a case file for each service request call, recording information and generating appropriate solutions.\n\nWhat you bring:\n\n* Academic background: High school diploma, technical or technological degree in any field.\n* Experience: 1 year of customer service experience in a call center.\n\nWhat we offer:\n\nAt AXA Partners, we value the people who work with us—which is why we regularly review our compensation and benefits plans. 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Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6484100006067312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"LatAm Logistics Manager","content":"LatAm Logistics Manager\n\n\n**Date:** Nov 20, 2025\n\n\n**Location:** Bogota, DC, CO\n\n\n**Company:** Terumo BCT, Inc.\n\n\n**Requisition ID:** 34235 \n\n\nAt Terumo Blood and Cell Technologies, our 7,000\\+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. \n\n\nWe make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. \n\n\nWith some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. \n\n\n**Logistics Manager (LATAM)**\n\n \n\n\n**The role can be hired in Colombia, Mexico, Brazil, Chile, Peru, Argentina, Uruguay**\n\n \n\n\n**JOB SUMMARY**\n\n\n\nThis position provides support to the LATAM Supply Chain organization. This position will provide strategic development, direction and overall management of Terumo BCT LATAM Warehouse, Logistics, and Transportation organization. The position oversees and optimizes the flow of goods and materials within Latin America, ensuring efficient and cost\\-effective operations. The assigned position includes but is not limited to the essential duties and responsibilities defined below. \n\n\n**DUTIES AND RESPONSIBILTIES**\n\n\n* Responsible for the LATAM warehouse, logistics, and transportation functions for Terumo BCT.\n* Develops and directs implementation of plans of the LATAM warehouse, logistics, and transportation to achieve cross\\-functional goals.\n* Responsible for managing both third\\-party logistics providers and internal logistics operations, optimizing warehousing, transportation, and order fulfillment.\n* Responsible for the development of the optimal LATAM warehouse and logistics strategy that best meets the global customer contract requirements, global inventory optimization, and LATAM SIOP requirements.\n* Responsible for the LATAM transportation functions, including trade and security regulatory compliance.\n* Responsible for the development of the LATAM warehouse and logistics processes for Terumo BCT.\n* Responsible for LATAM assurance of supply chain compliance in a regulatory environment.\n* Responsible for the successful relationship and contract management of the existing Terumo BCT LATAM warehouse and logistics supplier relationships, agreements, processes/systems development and improvement.\n* Accountable and responsible for the integration of the selected logistics strategy with the overall Terumo BCT business goals and objectives, as well as financial responsibilities and achieving results.\n* Provides key support and initiative in the Sales and Operations Planning (S\\&OP) processes.\n* Continuously monitoring and analyzing logistics and warehouses performance, identifying areas for improvement in areas like warehouse capacity, last\\-mile freight, and international freight.\n* Works with internal and/or external resources to resolve problems of exceptional complexity and sensitivity.\n* Participates and promotes staff participation on cross\\-functional and/or inter organizational teams.\n* Directs the development and management of budget for areas of responsibility.\n* Provide support for LATAM and Global Logistics Projects as required.\n\n \n\n\n**MINIMUM QUALIFICATION REQUIREMENTS**\n\n \n\n\n**Education**\n\n\n\nBachelor’s degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered. \n\n\n**Experience**\n\n\n* Requires six or more years of experience in warehouse, logistics, and transportation in a Global environment.\n* Demonstrated management experience with regional and domestic warehouse operations, logistics network modeling, transportation modes and requirements, international shipping requirements, import/export compliance and management, warehouse management, and warehouse facility operations, including benefits and risks of shipping modes and storage method alternatives.\n* Experience in the medical or pharmaceutical industry preferred.\n* Demonstrated experience in inventory control methods, inventory expiration requirements, and achieving metrics.\n* Proven leadership and managerial abilities demonstrated by developing, coaching, and training others in an organizational setting.\n\n \n\n\n**Skills**\n\n\n* Demonstrated ability to lead and motivate a team, fostering a collaborative and high\\-performing environment.\n* Demonstrated ability to identify and resolve complex logistics challenges.\n* Demonstrated ability to analyze data, identify trends, and develop data\\-driven solutions.\n* Demonstrated ability to summarize information and report meeting minutes.\n* Demonstrated ability to support complex projects.\n* Demonstrated understanding of accounting and finance to analyze costs and benefits of strategies, projects, or initiatives.\n* Demonstrated ability to work proactively in a global environment developing strong linkages at all levels.\n* Strong interpersonal and negotiation skills.\n* Knowledge and use of relevant PC software applications and skills to use them effectively.\n* Demonstrated ability to communicate effectively both verbally and in writing.\n\n \n\n\n**Certificates, Licenses, Registrations**\n\n\n\nCTL (Certification in Transportation and Logistics) and / or) CSCP (Certified Supply Chain Professional) preferred. \n\n\n\\-Or\\-\n\n\n\nAn equivalent competency level acquired through a variation of these qualifications may be considered.\n\n\n**PHYSICAL REQUIREMENTS**\n\n \n\n\n\nTypical Office Environment requirements include reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.\n\n \n\n\n\nThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. \n\n\n* Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.\n* In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.\n* We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.\n* We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.\n* Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.\n\t+ Respect – Appreciative of others\n\t+ Integrity – Guided by our mission\n\t+ Care – Empathetic to patients\n\t+ Quality – Committed to excellence\n\t+ Creativity – Striving for innovation\n\n \n\n**Job Segment:** Warehouse, Pharmaceutical, Manager, Medical Device, Pharmaceutical Sales, Manufacturing, Science, Management, Healthcare, Sales","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766570312000","seoName":"latam-logistics-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-tocancipa/cate-cust-service-facing/latam-logistics-manager-6484100006067312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"938bfb9c-7172-4cce-bf76-0a6061366ff3","sid":"2c160b42-aa84-4401-9da2-6e02ad1096b7"},"attrParams":{"summary":null,"highLight":["Lead LATAM logistics strategy","Optimize warehouse and transportation operations","Manage global supply chain compliance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1766570312973,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6484098991897812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Trilingual Healthcare Professional","content":"Through our dedicated associates, Conduent delivers mission\\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \\- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.\n\n *Through our dedicated associates, Conduent delivers mission\\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \\- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.*\n\n\n**?? JOIN OUR TEAM AS A BILINGUAL HEALTHCARE PROFESSIONAL! ??**\n\n\n**?? What will you do in this role?**\n\n\n* Deliver exceptional service across 100% of interactions (calls, chats, social media, video conferences, etc.), ensuring **customer satisfaction**.\n* Manage inquiries by providing solutions and information in accordance with campaign protocols.\n* Record and report customer information in real time, following established guidelines and systems.\n\n\n**?? What we offer:**\n\n\n* **Competitive salary**: $4,000,000\n* Connectivity subsidy ($200,000 per month)\n* **Indefinite-term contract.**\n* **100% remote work.**\n* Work tools provided.\n* **Office hours:** Monday through Friday.\n* Annual salary increase.\n* Performance bonus of up to 15% of monthly salary.\n* Free access to our **e\\-learning platform**. ??\n* **Discounts at language schools** to enhance your skills.\n* **Birthday leave day.**\n\n\n**?? Requirements:**\n\n\n* Education and experience related to **healthcare or related fields**.\n* Advanced English proficiency.\n* Passion for customer service and excellent communication skills.\n\nConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. \n\nConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.\n\n\n\nFor US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.","price":"COP 4,000,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766570233000","seoName":"trilingual-healthcare-professional","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-tocancipa/cate-other25/trilingual-healthcare-professional-6484098991897812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"97143bbe-ffe4-432a-bc8c-522e32a8dd71","sid":"2c160b42-aa84-4401-9da2-6e02ad1096b7"},"attrParams":{"summary":null,"highLight":["Healthcare Customer Support","100% Remote Work","Competitive Salary and Bonuses"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1766570233742,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6484098969497912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior IT/GRC SOC 2 Auditor - LATAM","content":"*Insight Assurance is a* *global audit firm* *on a mission to transform how organizations achieve cybersecurity and compliance. Founded by* *former Big 4 (EY)* *professionals, we deliver* *next\\-generation audit services* *across* *SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO)* *frameworks.* \n\n \n\n*We're not your traditional audit firm —* *we're**tech\\-enabled**,* *leveraging**compliance automation and advanced collaboration tools* *to make audits faster, smarter, and more impactful for our clients.* \n\n \n\n*Recognized on the* *Inc. 5000* *and* *Fast 50* *lists, Insight Assurance is one of the* *fastest\\-growing global audit firms**, with* *170\\+ professionals* *supporting* *nearly 2,000* *clients* *across the* *Americas, EMEA, and APAC**.* \n\n \n\n*If* *you're* *a driven sales professional who thrives on building relationships, driving growth, and being part of a high\\-performance global team — this is your opportunity to* *sell trust, innovation, and impact* *with one of the most exciting firms in the audit industry.*\n\n\n**Role Summary**\n\n\n\nAs a Senior IT/GRC Auditor, you'll lead day\\-to\\-day activities for SOC 2 and other IT compliance engagements. You will guide staff, engage with clients, and play a key role in the delivery of high\\-quality audits and readiness assessments.\n\n\n**Key Responsibilities**\n\n\n* Lead ITGC and application control testing efforts\n* Guide and review work completed by junior team members\n* Perform walkthroughs, testing, and documentation for SOC 2, SOC 1, and HIPAA engagements\n* Identify control gaps and provide recommendations for remediation\n* Maintain strong client relationships through clear and proactive communication\n* Ensure timely progress updates and escalate issues to management\n\n \n\n\n**Requirements**\n\n\n* 3–4 years of experience performing IT audits, with a focus on ITGC and application controls\n* Strong working knowledge of SOC 2 and related frameworks\n* Bachelor's degree in Accounting, MIS, Cybersecurity, or a related field\n* Strong client communication and project management skills\n* Bilingual in English required\n\n **Nice to Have** \n\n \n\n* Experience with GRC tools (e.g., Vanta, Drata, Secureframe)\n* Familiarity with cloud environments such as AWS, Azure, or GCP\n* Progress toward CISA, CPA, CISSP, ISO 27001 Lead Auditor\n\n**Perks and Benefits** \n\n \n\n* Remote work with flexible hours\n* Paid holidays and time off\n* Growth opportunities in a fast\\-paced firm\n* Bonus incentives tied to performance\n\n**Privacy Notice CCPA**:\n\n\n* *Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.*\n* *Insight Assurance does not sell personal data/information under any circumstances.*\n* *You may exercise your rights under personal data protection legislation by reaching out to us via:* *HR@insightassurance.com* *or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602*\n\n\n**Privacy Notice GDPR:**\n\n\n*This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.*\n\n\n*We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross\\-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.*\n\n\n*When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.*\n\n\n*We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.*\n\n\n*The categories of Personal Data under Processing consist of:*\n\n\n* *Identification*\n* *Contact*\n* *Education and Professional*\n* *Interview performance*\n* *Evaluation*\n\n\n*You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:*\n\n\n* ***Right of Access*** *– meaning getting information about the Personal Data under Processing by us, except for the information you already know;*\n* ***Right of Erasure*** *– you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;*\n* ***Right of Opposition or Restriction of Processing*** *– you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;*\n* ***Rectification*** *– you can rectify your Personal Data at anytime*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766570232000","seoName":"senior-it-grc-soc-2-auditor-latam","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city-tocancipa/cate-other25/senior-it-grc-soc-2-auditor-latam-6484098969497912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f414fbd2-2380-41fa-87dd-2579bfcef447","sid":"2c160b42-aa84-4401-9da2-6e02ad1096b7"},"attrParams":{"summary":null,"highLight":["Lead SOC 2 audits and compliance assessments","Guide junior auditors and client communication","Remote work with performance-based bonuses"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1766570231992,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6484098975859412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Abogado Bilingue (Case Manager)","content":"**About NHJ ABOGADOS**\n\n**NHJ Abogados** is a Colombian\\-based legal operations firm that delivers specialized case management support to U.S. law firms. We connect top legal talent in Colombia with the operational demands of the U.S. legal market, offering accurate, timely, and high\\-quality service in a bilingual, client\\-focused environment. Our mission is to empower U.S. legal teams through structured and value\\-driven support.\n\n**About the Job**\n\nWe are looking for a motivated fully bilingual (English–Spanish) attorney — recent graduate or junior professional — with a strong interest in U.S. law and a proactive learning mindset. 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Weekends completely free.**\n\n**Language:** English\n\n**Work Mode: IN-PERSON**\n\n**Location:** Bogotá, Capital District, Cundinamarca\n\n**Salary Range: $2,850,000 \\- $3,000,000**\n\n**Job Summary:** \nWe are seeking a **Bilingual Legal Assistant** to provide administrative support to U.S. law firms and medical provider offices. Responsibilities include answering calls in English, managing calendars, scheduling appointments, and handling documentation. The ideal candidate must communicate professionally and courteously in English—both by phone and email—with clients and team members. They will also support the team with organizational and communication tasks, always focused on client success.\n\n**About Profesor X:** \nOur vision is to become the leading company in the U.S. for hiring bilingual staff for doctors and lawyers, aiming to employ 1,000 people in Colombia by 2026. 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