Operations Analyst

Description

Job Summary: VI Operations Analyst responsible for the efficient execution of operational processes within the Individual Life channel, ensuring data quality and compliance with established guidelines. Key Highlights: 1. Manages individual life insurance policy processes and operational reporting. 2. Supports application modernization initiatives with the IT department. 3. Collaborates with multiple departments to ensure operational continuity. ### **General Information** **Location** BOGOTÁ D.C., BOGOTA Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 24\-Jun\-2026 Job ID 18618 ### **Description and Requirements** The VI Operations Analyst will be responsible for ensuring the efficient execution of operational processes within the Individual Life channel by generating and analyzing reports, monitoring operational exceptions, managing policy-related processes, and supporting various company departments. Guided by our purpose — *always with you, building a more confident future* — and our **New Frontier** strategy, the primary function of this role is to ensure data quality, operational continuity, and adherence to established guidelines, working collaboratively with departments such as Actuarial, Accounting, Commercial Compensation, IT, Treasury, Portfolio, Customer Service, and commercial teams. **Key Responsibilities** * Generate, analyze, and deliver operational reports to internal departments including Actuarial, Accounting, Commercial Compensation, and commercial teams. * Manage individual life insurance policy processes, including cancellations due to claims or policy expiration, refunds, advisor reassignments, and maturity reports. * Monitor and resolve operational exceptions related to electronic invoicing, invoice reversal/cancellation, and deposit account cleansing. * Support testing, updates, and application modernization efforts in collaboration with the IT department, ensuring timely validations and operational continuity. * Address internal requests and load relevant operational information, such as pre-invoices for assistance services and inquiries related to the issuance database. **Requirements** * University graduate in administrative disciplines. * Minimum two years of experience in customer service and/or administrative functions. * Ability to analyze information, plan, and monitor operational processes. * Proficiency in Microsoft Office tools, Excel, and databases. * Knowledge of report management, operational control, and handling internal requests. **Desirable Qualifications** * Postgraduate degree in administrative or management disciplines. * Experience in the insurance sector. * Familiarity with Individual Life processes, policy expiration, renewals, extra premiums, and electronic invoicing. * Proficiency in Power BI, SQL, and data analytics tools. **Benefits We Offer** Our benefits are designed to support your holistic well-being through programs focused on physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, savings fund, and pension plan. We also provide extended parental and adoption leave, plus additional benefits such as volunteer time off, birthday leave, Cultural Heritage Day, cultural and sports events, and much more! **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and the 2025 Fortune “100 Best Companies to Work For™” global list, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a more secure future. United by purpose and guided by our core values — Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward — we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible — Join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV status, and embarrassment as a requirement for entry, permanence or advancement, and there is equal employment opportunity.