Summary: Seeking a process-oriented Delivery Manager focused on operational support for Infrastructure and Security teams, managing technical delivery, team alignment, and accountability. Highlights: 1. Focus on internal mechanics of technical delivery and team alignment 2. Transform security findings into repeatable, automated processes 3. Mastery in Jira/ServiceNow for project management and administration Delivery Manager / Technical Program Manager Role Overview We are seeking a **process\-oriented Delivery Manager** focused on operational support for our **Infrastructure and Security teams**. In this role, you will focus on the internal mechanics of technical delivery, alignment between technical teams, and holding others accountable.In partnership with a **Senior Technical Program Manager**, you will be responsible for managing the rhythm and outcomes for:* Vulnerability remediation * Patch facilitation * Incident postmortems * Project execution and delivery with Technical Operations The ideal candidate is adept at transforming security and incident findings into a **repeatable (ideally automated) process** for assigning accountability and ensuring technical teams have the data they need to stay on track. Key Responsibilities Project Management ️**Jira / ServiceNow Mastery**Act as the engine for delivering date\-based projects mapped to high\-visibility initiatives. Ensure clean Jira hygiene, dependencies are mapped, risks are identified and raised quickly, and “source of truth” documentation is kept up to date.**Quarterly Planning**Ensure vertical teams adhere to cadence, outputs, and tactics for commitment ceremonies. Actively participate in ensuring epics and initiatives are accurately represented.**Stakeholder Partnership**Hold technical teams accountable for defining scope, impact, metrics, and success criteria. Collaborate with engineering to ensure requirements are clear and actionable.Vulnerability \& Patch Operations ️**Vulnerability Tracking**Manage the internal pipeline for vulnerability remediation. Monitor aging tickets, follow up with engineering teams, and ensure mitigations are documented.**Patching Lifecycle**Coordinate the end\-to\-end patching schedule across the enterprise. Ensure awareness of deadlines and track progress against maintenance windows.**Risk Reporting**Build and maintain internal dashboards providing a data\-driven view of operational health, including vulnerabilities, patching, and incidents.Communicating \& Presenting**Status Communications**Own internal communications during active operations or maintenance. Deliver clear, concise updates to technical stakeholders on status, risks, and timelines, with content easily consumable by non\-technical audiences.**Planning \& Visibility Support**Contribute to mid\-quarter and quarterly planning activities. While presentation delivery is not required, the data provided is critical for Product and Program leadership to gain visibility and buy\-in.Project Administration \& Process**Jira / Confluence / ServiceNow Administration**Serve as the primary administrator for project boards. Ensure tickets are groomed, dependencies are mapped, and Confluence documentation remains accurate and current.**Process Improvement**Identify bottlenecks in deployment and task tracking. Recommend workflow automations or template improvements to reduce manual overhead for engineers. Required Qualifications **Experience**3\+ years of operational coordination or program management experience within an IT Operations or Enterprise Infrastructure environment.**Technical Literacy**Comfortable communicating in the context of IT operations, security vulnerabilities, and incident management.**Project Tooling**Advanced proficiency with Jira (sprints, boards, reporting) and ServiceNow (documentation and templates).**Operational Discipline**Exceptional organizational skills with a strong attention to detail and deadline management abilities.**Communication Skills**Ability to distill complex technical updates into clear, concise internal status reports.