Field First-Line Technician

Description

Position Summary: Diebold Nixdorf is seeking an Intermediate Field Service Technician to perform on-site installations and repairs of products and services, ensuring comprehensive technical support. Key Responsibilities: 1. Troubleshoot hardware and software issues through detailed analysis 2. Perform preventive maintenance and component repair 3. Instruct customers on the use and operation of hardware and software *Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform how over 75 million people worldwide conduct banking transactions and shop in this hyperconnected, consumer-centric world. Join us to connect people with commerce in this vital and rewarding role.* Diebold Nixdorf is a global leader in the development and manufacturing of retail/banking products. We are currently seeking an Intermediate Field Service Technician. The candidate is expected to perform intermediate installations and minor repairs across all Diebold Nixdorf products and services. This includes scheduled cleanings and other intermediate maintenance on conventional products such as locks, safes, etc., as well as special project work, as required. This position may require the use of basic and intermediate hand tools, limited parts, and extensive knowledge of PCs, PC peripherals, and network connectivity. Install, debug, and provide technical maintenance for hardware and software of products and components within the assigned area of responsibility, primarily at customer sites. * Incident Handling: Resolve issues by performing detailed analysis of HW and SW failures using all available diagnostic tools. This includes component-level HW repair, cleaning and adjustment of mechanical components, and SW configuration and installation. * Preventive Maintenance: Conduct routine checks per documented preventive maintenance procedures and replenish consumables as instructed. * IMAC/R: Perform installation, movement, addition, change, and removal of hardware and software products and components as instructed. * Customer Training: Instruct and train customers on the use and operation of installed HW and SW. * Task Processing: Receive incident and service order information from the dispatch function. Report all unforeseen issues to the dispatch function. Document all activities performed in detail. Proactively inform customers about actions taken. * Continuous Improvement Process: Constantly observe technical or process-related issues, proactively report potential problems, and offer improvement suggestions where possible. * Actively utilize corporate tools and processes for knowledge sharing—for example, the knowledge base—to find solutions and contribute to it. * Training: Participate in regular hardware and software training courses (on-the-job, classroom, and web-based) per the company’s training framework and obtain certification upon passing the relevant exam. * 1\-2 years of experience in preventive and/or corrective maintenance. * Motorcycle ownership required. * Ability to lift and move heavy loads, stand for most of the day, climb, bend, and crouch while working with equipment. * Exceptional customer service skills required. * Ability to organize and inventory parts and tools. Sense of urgency, organizational ability, professional presence, and teamwork. * \#LI\-RR1