Key Account Manager Digital

Description

Job Summary: Manage and strengthen strategic relationships with digital commercial partners, maximizing joint growth and driving Chubb’s value proposition through funnel optimization and the development of distribution strategies. Key Highlights: 1. Manage and develop strategic partnerships with digital partners. 2. Design and optimize digital distribution and growth strategies. 3. Leadership and influence capabilities in digital environments. **Primary Job Objective** Manage, develop, and strengthen strategic relationships with digital commercial partners, maximizing joint growth and sponsor satisfaction through effective coordination and implementation of initiatives, funnel optimization, technological integration, and development of digital distribution and product strategies; ensure achievement of key business metrics through proactive, creative, and collaborative management, driving Chubb’s value proposition to maximize impact and satisfaction for both partners and their customers. **Key Responsibilities and Functions** * Manage the portfolio of digital partners and/or businesses, ensuring achievement of commercial objectives, partner satisfaction, and long-term relationship development. * Facilitate cross-functional collaboration (product, technology, operations, marketing, legal, etc.) by aligning priorities and building capabilities necessary for partner growth. * Design, implement, and optimize digital channel distribution, growth, and product adoption strategies, ensuring efficient integration into partner ecosystems. * Coordinate multidisciplinary projects using methodologies that guarantee agreement compliance and development efficiency, managing backlogs, prioritizing initiatives, and ensuring incremental value delivery. * Gather and translate partner needs into clear user stories and functional/technical requirements, facilitating communication between business and technology teams. * Understand digital architecture principles (APIs, microservices, integrations, security, scalability), ensuring technical feasibility and correct product integration. * Analyze and improve conversion funnels and user experience—with expert support—identifying data-driven optimization and growth opportunities. * Identify business opportunities, negotiate agreements, and persuade partners to adopt new strategies, products, or features. * Analyze and report key performance indicators, presenting results and recommendations to leadership and partners. * Provide support and training to partner teams to ensure proper understanding and usage of products and services. **Experience, Technical Knowledge, and Soft Skills Requirements** **Experience:** * Minimum 3 years in similar roles within Fintech, Insurtech, Digital Banking, Technology, Gig Economy, or E-commerce companies. * Proven experience in key account management, strategic partnerships, digital business development, or digital product management. **Technical Knowledge:** * Digital distribution strategies and operation of digital ecosystems. * Knowledge of mass-market insurance and digital financial products. * Experience in Project Management. * General knowledge of digital funnel analytics tools (Google Analytics, Mixpanel, Amplitude, etc.). * General knowledge of growth hacking and conversion optimization. * Experience integrating APIs, SaaS platforms, and microservice-based architectures. * Familiarity with product management tools (Jira, Trello, Confluence, etc.). * Understanding of security, scalability, and performance concepts in digital platforms. **Soft Skills:** * Leadership and influence capabilities. * Hands-on mindset with ability to operate as an individual contributor. * Excellent communication and negotiation skills. * Results orientation and strategic thinking. * Collaborative work capability and management of multidisciplinary teams. * Proactivity, adaptability, and resilience in dynamic environments. * Analytical thinking and complex problem-solving orientation. * Strong user and customer experience orientation. * Ability to manage multiple priorities and operate in highly uncertain environments. **Desirable Certifications** * Project Management (PMP, Scrum Master, Agile, etc.). * Product Owner (CSPO, PSPO or similar). * Courses in software architecture, APIs, and digital platform integration. * Training in Growth Hacking, Digital Marketing, or Customer Experience. * Courses or certifications in insurance, financial products, or digital ecosystems.