Warranty Analyst - Automotive Sector

Description

Job Summary: This role is responsible for managing and analyzing product warranty claims, ensuring compliance with internal policies and customer satisfaction. Key Highlights: 1. Manage and analyze automotive product warranty claims. 2. Collaborate with the after-sales service team to improve processes. 3. Develop top-tier skills in the automotive industry. 21 Jul 2026 bogota d.c., Colombia Support Functions Permanent Employee * **Warranty Analyst** * **Location: 7 de Agosto, Bogotá, Colombia.** * **Work Mode: Hybrid \- Full Time** Would you like to develop top-tier skills, build a brilliant career, and thrive within a supportive team? Join Inchcape Colombia, part of the global Inchcape company. You will play a key role in growing a global business that is transforming the industry — working with world-leading automotive brands and delivering exceptional experiences to our customers. Our Transformation team is seeking a **Warranty Analyst** to join Inchcape **Colombia**. The purpose of this role is to manage and analyze warranty claims for products sold by the company, ensuring compliance with internal policies and conditions agreed upon with customers. This role contributes to customer satisfaction, reduction of warranty-related costs, and continuous improvement of product quality, while guaranteeing accurate traceability and documentation of cases. **What You’ll Do** * Receive, evaluate, and process warranty claims originating from various sales channels (hypermarkets, geographical distribution, and dealerships). * Analyze reported failures in automotive batteries to determine warranty applicability based on technical and commercial criteria. * Coordinate with technical and quality departments to investigate defective products and identify root causes of failures. * Manage warranty documentation in the internal system, ensuring correct traceability and adherence to established procedures. * Generate warranty analysis reports, identifying trends and opportunities for improvement in products and processes. * Provide customer support in resolving questions or concerns related to the warranty process. * Collaborate with the after-sales service team to implement strategies minimizing warranty incidents. * Stay updated on regulations and best practices in warranty management within the automotive sector. **About You** **To succeed in this role, you will have:** * Technical/Technologist or Professional degree in Mechanical, Mechatronic, or Industrial Engineering, or similar fields. * 2–3 years of experience in warranty management or after-sales service within the automotive sector. * Intermediate to Advanced proficiency in Microsoft Office. * Ability to diagnose and resolve issues related to internal combustion engine mechanics. * English language skills are desirable. **What We Offer** At Inchcape, we are building the future of mobility — and we invite you to do it with us. You will join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. **Start Your Journey** At Inchcape, we are building the future of mobility — and we invite you to do it with us. You will join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, continuous development, and global and local rewards, we create a workplace where people can achieve success and realize their aspirations. If you’re interested in this position but don’t meet all the requirements, we still encourage you to apply. You could be the ideal candidate for this role — or for another opportunity at Inchcape. **Opportunities for All** Inchcape promotes the inclusion of people of all identities, backgrounds, and experiences — ensuring our workforce reflects the global communities in which we operate. Read more here about our Inclusion and Diversity commitments, including our goals, programs, and policies. **About Us** Inchcape is the world’s leading automotive distributor, operating in over 40 markets. We partner with the most important brands in the sector to drive sustainable improvements in mobility — both today and for the future. Our diverse global team of over 16\.000 professionals fosters an inclusive and collaborative culture, delivering an exceptional experience to our customers and partners. We are a dynamic and rapidly growing company driving industry transformation and redefining the future. **Discover more at www.inchcape.com** **Additional Information** If you are selected, we will contact you to begin our selection process. We may request additional information to learn more about your experience, education, and professional background.