Portfolio Analyst

Description

Job Summary: Manage the customer portfolio, ensuring timely recovery, compliance with credit and collection policies, and updating financial information to strengthen cash flow. Key Highlights: 1. Manage and monitor the customer portfolio. 2. Ensure timely recovery and cash flow. 3. Propose improvements to reduce overdue portfolio. **Job Objective** Manage, monitor, and track the company's customer portfolio, guaranteeing timely recovery of funds, compliance with credit and collection policies, continuous updating of customers' financial information, and proper collection management—thereby contributing to strengthened cash flow and the organization's financial sustainability. **Functions and Responsibilities** * Continuously monitor the company's accounts receivable. * Manage portfolio collection through telephone calls, emails, messages, and other means authorized by the organization. * Develop and execute collection schedules aligned with portfolio due dates. * Maintain updated records of customer payments, balances, and transactions in the systems established by the company. * Perform portfolio reconciliations and validate discrepancies among billing, collections, and account statements. * Generate and send periodic account statements to customers. * Monitor payment agreements and commitments made by customers. * Manage the legalization of payments, deposits, transfers, and collection supporting documents. * Promptly identify customers with high risk of delinquency and report updates to the finance and commercial departments. * Support credit limit assessments and customer documentation updates. * Prepare periodic portfolio reports, collection indicators, aging of balances, and collection management analyses. * Coordinate with the commercial department to follow up on customers with overdue portfolio. * Manage customer blocking or unblocking according to the company's established credit policies. * Address requests, inquiries, and queries related to billing, payments, and account statements. * Support internal and external audits related to the portfolio process. * Ensure custody, organization, and updating of documentation related to customers and the collection process. * Propose improvement actions that contribute to reducing overdue portfolio and strengthening financial processes. * Maintain ongoing communication with customers, the commercial department, billing, treasury, and accounting to ensure proper portfolio management and accurate financial information flow. **Job Requirements \- Academic Background** * Technician, Technologist, or final-semester student in Accounting, Finance, Business Administration, Financial Management, or related fields. **Experience** * Minimum 1 year of experience in roles related to portfolio management, collections, credit, and collections, or other financial areas. * Proficiency in office tools, especially Excel. * Knowledge of portfolio reconciliations, customer service, and collection management. * Familiarity with accounting and financial software is desirable. **Competencies** * Results-oriented. * Negotiation skills. * Assertive communication. * Organization and planning. * Attention to detail. * Numerical analysis. Employment Type: Full-time Work Location: On-site employment