Call Dispatcher

Description

Job Summary: We are seeking a Call Dispatcher with experience in operational coordination and printing outsourcing to manage and schedule technical services, ensuring customer satisfaction. Key Responsibilities: 1. Operational coordination of services and scheduling of technicians. 2. Monitoring of printing outsourcing services. 3. Multi-task management and assertive communication. Call Dispatcher – Bogotá Microhome is looking for a Call Dispatcher with experience in operational coordination and knowledge of printing outsourcing to support service management and technician scheduling. Main Responsibilities • Receive, manage, and assign services according to priority, location, and operational availability. • Coordinate and schedule technician routes, ensuring adherence to response time requirements. • Monitor services related to printing outsourcing, including equipment handling, supplies, reporting, and incident management. • Accurately record updates, timelines, and supporting documentation in the system. • Provide clear and timely information to internal and external customers. • Support resolution of operational issues and ensure proper closure of each service. Required Profile • Technical or technological degree. • Minimum 1 year of experience in roles such as dispatcher, operational coordinator, technical call center agent, or logistics assistant. • Essential knowledge of printing outsourcing. • Proficiency in office software tools. • Ability to work under pressure, manage multiple tasks, and communicate assertively. Conditions • City: Bogotá • Work Schedule: Full-time • Contract Type: Indefinite-term contract • Salary: $2.249.000. -Requirements- Minimum Education: University / Technical Degree 2 years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico