On-Site Support Analyst

Description

Job Summary: We are seeking an On-Site Support Analyst with experience to provide technical support, handle tickets, diagnose issues, and document solutions—ensuring an excellent customer experience. Key Highlights: 1. On-site technical support to end users 2. Failure analysis and effective solutions 3. Ensuring an excellent customer service experience Hiring in progress! We are looking for talent to join the Indra Group team. We are seeking an On-Site Support Analyst ready to join our mission, with at least 2 years of proven experience in the requested role. We seek individuals who share our values: Leadership Flexibility Reliability Focus Responsibilities: Provide on-site technical support to end users. Handle incident and request tickets via the client portal. Perform failure analysis, diagnose problems, and propose effective solutions. Thoroughly document root causes and resolutions for all cases handled. Meet established service-level indicators and response time requirements. Ensure an excellent customer service experience. Apply ITIL v3+ or agile methodologies, as required by process. Requirements: Technical or technological education in Systems, Computer Science, or related fields. Minimum 2 years of experience providing on-site technical support. Knowledge of: Windows operating systems, Microsoft Office suite, and ITIL v3+ or similar methodologies. What we offer: People-centered culture Career development plans, talent incubators, and purpose-driven projects Backed by a company recognized as a Great Place to Work Apply now and join the Core! Ready to build your future with us? -Requirements- Minimum education: University degree / Technical program 2 years of experience Keywords: analyst, support, apoyo, soporte