Help Desk Agent in Technology - Bogotá

Description

Job Summary: We are seeking a Help Desk Agent to provide first-level support, analyze, diagnose, resolve or escalate cases, and track calls. Key Highlights: 1. First-level user support 2. Case analysis, diagnosis, and resolution 3. Tracking and escalation of requests We are looking for a Help Desk Agent who wants to learn and transform their career. In this role, you will: Receive, register, and provide first-level support to the client's users who contact the Help Desk. Analyze, diagnose, resolve, or escalate cases reported to the Help Desk. Track registered calls. Determine as soon as possible whether the request needs to be escalated to the next support level. Escalate cases that cannot be closed by the Help Desk and for which resolution is the responsibility of other departments, analysts, specialists, and/or vendors. Ideal candidates have: Technical or technological degree, or are studying Systems Engineering, Computer Science, Electronics, or related fields with IT focus. Even better if you have: 2 years of experience in Level 1 Support – Help Desk. Schedule: Monday to Sunday, 7x24 rotating shifts, fulfilling the weekly 44-hour requirement. Contract: Indefinite. Modality: On-site at Fontibón Free Trade Zone. -Requirements- Minimum education: University / Technological program 1 year of experience Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, help, auxilio, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist