Support Agent

Description

Job Summary: We are seeking a Warranty Support Agent to provide courteous and effective assistance to users, managing requests via the Intercom platform and ensuring a positive user experience. Key Highlights: 1. Customer-centric role focused on customer service and after-sales support 2. Warranty request management with a strong emphasis on user satisfaction 3. Growth opportunity within a competitive Latin American startup At Dropi Holding, we are looking for a passionate Warranty Support Agent dedicated to customer service and after-sales support. What will be your mission? Provide efficient, courteous, and solution-oriented support to users (suppliers, entrepreneurs, and dropshippers) via the Intercom platform, handling all warranty-related requests and ensuring a positive experience aligned with Dropi’s service standards. Required Skills and Qualifications: Technical or technological degree, or currently enrolled in administrative, customer service, logistics, industrial engineering, communications, or related fields. Experience: Minimum 1 year of experience in digital customer service (chat, email, or CRM). Prior experience in e-commerce, marketplace, or logistics companies is desirable. Communication: Excellent verbal and written communication skills, with strong persuasive abilities. Office Tools: Intermediate proficiency in Microsoft Office (Word, Excel, Outlook). What do we offer? Salary: Current Legal Minimum Wage + Benefits. Contract Type: Indefinite-term contract. Growth opportunity within a competitive Latin American startup. Do you think you have what it takes? Apply now and join our passionate E-commerce team! -Requirements- Minimum Education: University Degree / Technical Program 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, support, soporte