Senior Network Engineer / English C1

Description

Job Summary: We are seeking a CCaaS platform expert to implement and improve Contact Center infrastructure, collaborating with global teams. Key Highlights: 1. Key role in Contact Center implementation and improvement 2. Direct collaboration with global teams 3. Leadership presence in the U.S. and a voice that is heard Are you a CCaaS platform expert passionate about optimizing contact centers and seeking a role with genuine international impact? This opportunity is for you! · In this position, you will be the key player in implementing, improving, and maintaining our Contact Center infrastructure, collaborating directly with global teams. · What we are looking for: · Professional with a degree in Systems Engineering, Electronics, or related fields. Minimum 3 years of experience delivering solutions on CCaaS platforms. Proven experience with NICE inContact or CXone and practical proficiency with the Studio Scripting Tool. Strong command of Contact Center technology tools: ACD, IVR, QM, and WFM. Advanced English (C1) is mandatory, as you will have daily direct communication with U.S.-based teams. · What we offer: · Salary of $8,000,000 + all statutory benefits. Indefinite-term contract directly with the company. 100% remote work (must reside in Bogotá or Medellín). Direct exposure to global teams and U.S. leadership. · If you possess technical acumen and seek a role where your voice is truly heard by global leaders, this is your place! Take the leap and apply.-Requirements- Minimum education: University / Professional Degree 3 years of experience Languages: English Age: 18 years or older Keywords: engineers, ingeniera, ing, engineer, senior, sr