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Job Summary: We are seeking a Software Support or Operations expert to manage complex development cycles, mobile application deployments, and digital identity solutions, with a strategic focus on cost efficiency and customer satisfaction. Key Highlights: 1. Strategic role in high-level software support and operations 2. Management of complex development cycles and digital identity solutions 3. Environment of continuous technological evolution Job Description: At Zemsania Global Group, we are looking for a senior professional for the Software Support or Operations position. This role is not traditional technical support; it requires an expert capable of managing complex development cycles, mobile application deployments, and digital identity solutions with a strategic focus on costs, timelines, and customer satisfaction. Position: Software Support or Operations Salary: Based on your salary expectations Contract Type: Project-based or labor contract Work Modality: On-site in Bogotá If you have over 8 years of professional experience and seek an environment of continuous technological evolution, this challenge is for you. Required Profile: Education: Bachelor’s degree in Computer Science or related field (Master’s degree in Project Management, Software, or related disciplines is desirable). Total Experience: Minimum 8 years of verifiable professional experience. Specific Experience: 2–3 years in high-level software support or operations. Mobile & Cloud: Over 2 years of hands-on experience deploying mobile applications and backend architectures. Languages: Advanced/Conversational English (C1 level). Ability to lead meetings and present technical reports in English. Competencies: Creative thinking, autonomy, strong organizational skills, and absolute focus on customer service. Key Responsibilities: Operational Leadership: Oversee software support and operations, ensuring stability of backend solutions and mobile applications (iOS/Android). Project Management: Manage development cycles of highly technical products, ensuring adherence to deadlines and budgets. Technical Consulting: Serve as an expert in mobile or online identity solutions to enhance end-user experience. Business Analysis: Collaborate with product management teams to translate technical requirements into effective operational solutions. Global Communication: Clearly articulate ideas and viewpoints to international clients and senior management teams.-Requirements- Minimum education: University / Professional degree 5 years of experience Keywords: support, support, support, operations, senior, sr
