Help Desk Supervisor – Bilingual

Description

Job Summary: We are seeking a bilingual professional to lead a help desk or IT support team, with knowledge of quality standards and service management. Key Highlights: 1. Leadership in help desks or IT support teams 2. Knowledge of ITIL, ISO 9000 and 27000 3. Advanced English (C1–C2) Help Desk Supervisor – Bilingual Location: Northern Bogotá / On-site Schedule: Rotating – 42 hours per week Contract: Indefinite-term + Benefits Salary: To be agreed upon What Are We Looking For? Professional degree in Systems Engineering, Telecommunications, or related fields (with professional license) +3 years of experience leading help desks or IT support teams Knowledge of ITIL, ISO 9000 and 27000 Proficiency in hardware and software Advanced English (C1–C2) ITIL V4 certification desirable . -Requirements- Minimum education: University / Professional degree 3 years of experience Languages: English Keywords: resident, supervisor, deputy manager, responsible person, coordinator, manager, team leader