Warranty Support Agent

Description

Job Summary: We are seeking a Warranty Support Agent to provide efficient and solution-oriented assistance to users, handling requests related to the warranty module to ensure a positive user experience. Key Highlights: 1. Customer-centric role focused on customer service and after-sales support in the E-commerce sector. 2. Growth opportunity within a competitive startup operating across Latin America. 3. Development of communication skills and proficiency in office productivity tools. At Dropi Holding, we are looking for a passionate Warranty Support Agent committed to customer service and after-sales support. What will be your mission? Deliver efficient, courteous, and solution-oriented support to users (suppliers, entrepreneurs, and dropshippers) via the Intercom platform, managing all warranty-related requests to guarantee a positive experience aligned with Dropi's service standards. Essential Skills and Requirements: Technical or technological degree, or currently enrolled in administrative, customer service, logistics, industrial engineering, communications, or related fields. Experience: Minimum 1 year of experience in digital customer service (chat, email, or CRM). Prior experience in e-commerce, marketplace, or logistics companies is preferred. Communication: Excellent verbal and written communication skills, with strong persuasive ability. Office Tools: Intermediate-level proficiency in Microsoft Office (Word, Excel, Outlook). What do we offer? Compensation: Current Legal Minimum Wage + Statutory Benefits. Contract Type: Indefinite-term contract. Growth opportunity within a competitive startup operating across Latin America. Do you think you have what it takes? Apply now and join our passionate E-commerce team! -Requirements- Minimum Education: University Degree / Technical Program 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, apoyo, support, soporte