GBS Intermediate Collections Associate

Description

Position Summary: This role manages customer accounts receivable portfolios, ensuring timely collections, resolving payment issues, and maintaining strong customer relationships, with authority to make decisions within established guidelines. Key Highlights: 1. Manages accounts receivable portfolios to ensure timely collections. 2. Resolves payment issues and maintains relationships with customers. 3. Authority to make decisions within established guidelines. **Before applying, please select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you grow every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you possess the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Position Summary** ---------------------- This position performs collection responsibilities in accordance with established procedures for various types of customers. It impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding (DSO), and limiting exposure to bad debt. This role handles customer import billing inquiries and responses. It maintains frequent contact with customers, external agencies, and internal departments regarding matters affecting payments. Knowledge of multiple products, services, or business units is required. **This position is responsible for managing customer accounts receivable portfolios, ensuring timely collections, resolving payment issues, and maintaining strong customer relationships. The role requires analytical skills, attention to detail, and the ability to make decisions within established guidelines and approval matrices. The employee will also be responsible for monitoring account performance, preparing collection reports, and supporting recommendations related to write-offs of uncollectible accounts.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Responsibilities:** ---------------------- * Delivers excellent customer service. * Responds to customer inquiries within required service level agreements (SLAs). * Identifies, prioritizes, and resolves complex issues delaying payments. * Develops, creates, and analyzes collection and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Provides recommendations for account balance write-offs. * Works on improving current processes. * **Decision-Making Authority:** The Collections Analyst is authorized to make decisions regarding management of their portfolio, in accordance with established guidelines and the approval matrix. **Required Experience:** -------------------------- * No experience required. **Academic Background:** --------------------- * Technical, Technological, University Graduate, or Specialization. **Other Requirements:** --------------------- * Excel – Basic/Intermediate level * Strong or superior performance in the most recent performance evaluation (Upser) **Languages:** ------------ * English B2 (fluent – required) **Qualifications:** ------------------- * Proficiency in Microsoft Office products * Prior collections experience * Strong organizational and prioritization skills * Basic negotiation skills * Experience handling objections and closing commitments – Preferred * Acceptable experience includes accounts receivable (AR), accounts payable (AP), procurement, and customer service **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.