Help Desk Coordinator

Description

Position Summary: Ensure proper planning, coordination, and execution of preventive and corrective maintenance for computing equipment, and coordinate external vendors. Key Responsibilities: 1. Lead technical support for internal users 2. Coordinate and manage external vendors 3. Experience in help desk operations and team leadership **JOB MISSION** Ensure proper planning, coordination, and execution of preventive and corrective maintenance for computing equipment associated with the company’s national-level equipment leasing or rental contracts, guaranteeing compliance with agreements established with clients. Additionally, coordinate and manage external vendors in cities where no direct personnel are available, and lead technical support for internal Compurent users. **EXPERIENCE** Minimum 2 years of experience in help desk operations, coordinating technical processes and leading work teams. **REQUIREMENTS** ITIL V4 Foundation certification preferred Help desk software administration Knowledge of computer hardware and software Experience in deploying computing equipment Experience leading work teams Vendor management **CONTRACT TYPE** Indefinite-term contract **WORK SCHEDULE** Monday to Thursday 7:30 a.m. to 5:30 p.m.; Friday 7:30 a.m. to 4:30 p.m. **CITY** Medellin Job Type: Full-time, Indefinite-term Application Question(s): * What is your current salary? If not currently employed, what was your most recent salary? Work Location: On-site employment