User Manager

Description

Position Summary: We are seeking a User Manager committed to quality and patient well-being, who guarantees a timely, clear, and respectful experience. Key Responsibilities: 1. Guide and accompany users 2. Manage PQRS and promote quality in service delivery 3. Ensure patient-centered and humanized care **Are you passionate about service and humanized care?** We are looking for a **User Manager** committed to quality and patient well-being, ensuring a timely, clear, and respectful experience within the Colombian health system. **What will you do?** You will be responsible for guiding and accompanying users, managing PQRS, promoting quality, and ensuring patient-centered care. **Academic Qualifications** Technical or technological degree in Health Administration, Administrative Assistance, Document Management, or related fields. **Experience** * Minimum 1 year of user service experience in the health sector. * Experience handling PQRS and quality processes in IPS (Healthcare Providers). **Specific Knowledge** * SGSSS \- SOGCS. * Health service accreditation standards. * Patients' rights and responsibilities. * User service and humanization protocols. **Responsibilities** * Guarantee respect for patients' rights and responsibilities. * Manage PQRS according to quality and timeliness guidelines. * Support compliance with user service accreditation standards. * Monitor user satisfaction indicators. * Promote humanized and user-centered care. **Competencies** * Assertive communication * Conflict management * User orientation * Information management If you meet this profile, please apply by attaching your resume. Employment Type: Full-time Work Location: On-site