Key Account Junior

Description

Job Summary: We are seeking a Customer Success Jr. to ensure the initial operational success of new customers, guaranteeing tool adoption, operational stability, and account growth. Key Highlights: 1. Transform commercial opportunities into active and profitable accounts. 2. Lead onboarding and ensure account growth. 3. A dynamic environment focused on innovation and customer experience. At Cabify Logistics, we are transforming how companies manage their logistics operations—connecting technology, efficiency, and operational excellence to build more agile and sustainable solutions. Today, we are looking for a **Customer Success Jr.**, responsible for guiding and ensuring the operational success of new customers during their first months of operation—guaranteeing proper adoption of our tools, operational stability, and sustained account growth. **What will be your mission?** ------------------------- You will be responsible for executing and ensuring the initial operational success of new customers during their first 180 days. Your goal will be to transform opportunities closed by the sales team into active, profitable, and digitized accounts. You will accompany customers along their learning curve and technological adoption journey, ensuring adherence to the projected ramp\-up timeline and consolidating Cabify Logistics’ tools as the operational standard. **Key Responsibilities** --------------------------------- * Lead onboarding and activation of new customers. * Ensure account growth and adherence to the operational ramp\-up plan. * Train customers on platform usage and promote technological adoption. * Conduct ongoing operational monitoring and proactively resolve incidents. * Coordinate handover between sales, operations, and finance teams. * Guarantee correct billing and reconciliation processes during the first months. * Identify churn risks and growth opportunities within accounts. * Maintain up\-to\-date operational information and documentation in Salesforce. **What are we looking for?** ------------------ * Experience in Customer Success, operations, logistics, onboarding, or B2B customer management. * Strong organizational and operational tracking skills. * Proactive, autonomous profile with problem\-solving orientation. * Excellent interpersonal communication and strong customer rapport. * Attention to detail and rigor in administrative and operational processes. * Ability to teach and support users with varying levels of technological adoption. * Capacity to manage multiple accounts and priorities simultaneously. * Proficiency with tools such as Salesforce, Excel, or Google Sheets. **We especially value** ----------------------------- * Experience in logistics, last\-mile delivery, or marketplaces. * Knowledge of Customer Success metrics and churn analysis. * Experience working with cross\-functional teams. * Growth\-oriented mindset focused on long\-term account expansion and value creation. **What will you find at Cabify Logistics?** ----------------------------------------- * A dynamic, challenging, and high\-impact environment. * Space to propose improvements and build processes. * Collaborative work with regional teams. * A culture centered on innovation, technology, and customer experience. If you want to be part of the logistics transformation in the region, we’d love to meet you.