Operating Systems Coordinator

Description

Position Summary: Support a team of Super Users and ensure configuration and support of management systems during implementation projects for new and existing customers. Key Highlights: 1. Opportunity to grow through multicultural experiences and challenges. 2. Positively impact the environment and people. 3. Maximize your capabilities in a diverse environment. Operating Systems Coordinator Apply Now Together Unstoppable Company Overview **Connecting People, Improving Lives** Become a DHL professional and secure the essentials of your daily life through top-tier benefits—we prioritize your safety, your health, and that of your family. Build your career with us and seize the opportunity to grow through multicultural experiences and challenges that will test you every day. This will not be just another job—it will be your chance to positively impact the environment and people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be leveraged if we make everyone feel they can truly be themselves every day—regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** Being DHL means maximizing your capabilities. This position is for SUPPLA S.A. Role Description Support a team of Super Users and ensure configuration and support of warehouse, transportation, production, and enterprise management systems during medium- and high-complexity implementation projects for new customers and enhancements for existing customers across storage, packaging, and transportation operations in Colombia. Requirements Professional in administrative or logistics fields, with minimum 2 years’ experience in logistics operations, operating system (WMS/ERP) support and configuration, key user support, project implementation and/or support, proficiency in Microsoft Office, Power BI / SQL. Ability to document systemic processes, test results, technical specifications, and system version control. Responsibilities 1\. Provide operational support during hypercare and ongoing implementation phases (build and execute), address resolution actions, work on problem resolution and root cause analysis; 2\. Develop SQL scripts and provide technical system configuration; 3\. Create technical documentation (translate business requirements into language understandable by technical experts) and functional documentation (translate IT solution design into language understandable for non-technical business approval); 4\. Support integration translation rule mapping sessions for EDI/API development; 5\. Gather requirements/master data and organize them for use in the system implementation phase; 6\. Execute unit and integration system testing and ensure compliance with requirements; 7\. Provide IT feasibility analysis and effort estimates for quotations related to improvement/implementation initiatives; 8\. Collaborate with customers, vendors, key users/Super Users, suppliers, and other IT technical teams on system implementation projects; 9\. Deliver IT product training for business and IT communities, demonstration sessions, and workshops supporting requirement gathering and solution design; 10\. Participate in pre-sales activities, analyze tender/requirement documents, and provide IT solution design. 11\. Report activities to higher-level personnel (Supervisors and Managers) or JOB IDCO07117 COUNTRYColombia CITYMedellin CATEGORYOperations