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Job Summary: Responsible for supervising and coordinating travel advisors to ensure timely and effective service delivery, guaranteeing service quality and compliance. Key Highlights: 1. Leadership and supervision of travel advisor teams. 2. Ensuring quality and compliance with requirements in travel services. 3. Preparation of reports and pursuit of continuous service improvement. **Job Summary** Responsible for supervising and coordinating the work of travel advisors according to the activities comprising the organization’s processes, to ensure timely and effective service delivery. **Key Responsibilities** * Ensure compliance with the company’s established quality requirements and service-level agreements negotiated with clients, utilizing process-specific tools and procedures to guarantee proper handling of travel requests. * Monitor service processing turnaround times to ensure compliance; collaborate with the Service Manager to define improvement actions aimed at reducing customer response times in case of non-compliance. * Request, coordinate, and/or conduct training for assigned travel advisors on topics identified as requiring enhancement, to ensure a well-trained workforce capable of delivering high-quality service. * Submit group performance indicator tracking reports to management, jointly identifying improvement opportunities, corrective actions, and preventive measures to achieve targeted productivity and service quality levels. **Requirements to Apply** * Proven experience in the tourism sector. * Solid knowledge of Global Distribution Systems (GDS), especially Sabre and/or Amadeus. * Experience in leading and managing teams, with the ability to coordinate and supervise personnel. * Strong client relationship and service skills, focused on service quality, customer retention, and effective resolution of client requests. * Proficiency in English (desirable but not mandatory).
