Process Owner - Administrative Engagement Services

Description

Job Summary: This role involves managing and optimizing administrative processes for interactions with key healthcare stakeholders, ensuring operational excellence and compliance. Key Highlights: 1. Lead process optimization projects. 2. Act as a subject matter expert in interactions with the healthcare sector. 3. Apply agile methodologies for management. At Roche, you can be your authentic self and will be valued for your unique qualities. Our culture fosters personal expression, open dialogue, and genuine connections. Here, you are appreciated, accepted, and respected for who you are. This creates an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure that everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. The Position As Process Owner \- Administrative Engagement Services, you will be responsible for managing and optimizing the administrative processes of the Engagement cell, which centralizes support for Roche’s interactions with key healthcare stakeholders (professionals, organizations, patient programs, and donations). In this role, you will act as the guardian of regulatory compliance and leader of continuous improvement, ensuring that each contract, payment, or collaboration is executed with operational excellence and under the highest ethical standards. The Opportunity * Lead projects for process optimization, simplification, and automation to improve response times and operational efficiency. * Act as a subject matter expert (SME), guiding internal and external stakeholders on the correct execution of interactions with healthcare stakeholders. * Negotiate and monitor Service Level Agreements (SLAs) with internal customers to align expectations and responsiveness capacity. * Manage the transactional support team and external personnel in processing contracts, purchase orders, and clinical study or donation documents. * Define and maintain up-to-date policies and procedures for the area, seeking service standardization under compliance standards. * Implement metrics and KPIs to assess team capability and conduct data analysis to support strategic decision-making. * Apply agile methodology principles (Scrum and Lean Management) to manage the request backlog and facilitate follow-up meetings. Who you are * Professional degree in Industrial Engineering (preferred), Chemical Engineering, Pharmaceutical Chemistry, or Business Administration. * Minimum 2–4 years of experience in administrative process management, shared service centers (SSCs), process optimization, or project management. * Prior experience in the pharmaceutical industry or healthcare sector (preferred). * Advanced English language proficiency (B2\-C1\) for interaction in a multinational environment. * Demonstrable knowledge and application of agile methodologies such as Scrum, Six Sigma, or Lean Management. * Analytical and methodical mindset with proven ability to influence diverse stakeholders. This position does not offer relocation benefits. Who we are A healthier future drives us to innovate. More than 100,000 employees worldwide work together to achieve scientific breakthroughs and ensure that everyone has access to healthcare—today and for future generations. Through our commitment, over 26 million people are treated with our medicines and more than 30 billion tests are performed using our diagnostics products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing health solutions. Together, we can shape a healthier future. Roche is an equal opportunity employer.