Accounts Receivable/COD Supervisor

Description

Job Summary: The Accounts Receivable Supervisor leads a team of 34 employees, managing daily operations, workload distribution, and process efficiency, ensuring compliance with corporate metrics and policies. Key Highlights: 1. Lead daily operations of a team of 34 employees 2. Ensure compliance with corporate metrics and policies 3. Identify opportunities for process improvement **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you grow every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Accounts Receivable/COD Supervisor** **Location: COMEL – GBS Medellin** **Grade: 20C** Day shift **Job Description** **AR Supervisor – US (Cash Application & Brokerage) & SCS Canada** This position is **critical to the Accounts Receivable operation**, ensuring compliance with corporate metrics, policies, and quality standards. The Supervisor leads a team of 34 employees, managing daily operations, workload distribution, and process efficiency. Additionally, oversees the workflow of US (Cash application & Brokerage) and SCS Canada, impacting adjustments, refunds, and reconciliation. Responsible for key financial tasks maintains KPIs, SLAs, and corporate policies in compliance, ensuring alignment with business objectives. This role requires **strategic vision and hands-on leadership**, facilitating execution and goal achievement through effective control and monitoring tools. **Responsibilities** * Lead daily operations of the AR US & SCS Canada team (34 employees). * Distribute workloads and ensure operational efficiency. * Monitor team performance to guarantee quality and goal achievement. * Manage Unapplied workflow (SP and Brokerage), including cash application, adjustments, and refunds. * Oversee critical financial tasks ensuring cash application flow, reconciliations, and CEC performance. * Maintain KPIs, SLAs, and compliance with corporate policies. * Operational planning and decision-making impacting area objectives. * Identify process improvement opportunities and escalate relevant issues. * Ensure effective communication and coordination among team members. **Skills** * Leadership and team management. * Operational planning and performance monitoring. * Knowledge of Accounts Receivable processes and financial tower operations. * Decision-making aligned with corporate guidelines. * Proficiency in control and tracking tools. **Preferences** * Proven experience of 2+ years in leadership roles (Team Leader or higher) within GBS FSS tower processes. * Degree in administrative fields related to business or economics, or 3+ years of experience at UPS. * Last two performance evaluations rated solid or higher. * EPIC score of 80% or above. * English level B2 or higher. * Intermediate/advanced Excel skills. **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.