MINING OPERATIONS ANALYST

Description

Job Summary: Analyze operational processes, ensure proper service execution, and guarantee customer satisfaction through monitoring and regulatory compliance. Key Highlights: 1. Operational process analysis and optimization 2. Ensuring full customer satisfaction 3. Guaranteeing compliance with requirements and regulations **Company Description** SGS is the world's leading inspection, verification, testing and certification company. It is globally recognized as the benchmark for quality and integrity, with over 94\.000 employees and a network of more than 2\.600 offices and laboratories worldwide. **Job Description** Analyze operational processes before, during, and after execution, ensuring—through information provided by the client and the system—that instructions and necessary resources are properly allocated for correct service delivery, and that services are completed within agreed timeframes, conditions, and applicable technical regulations. Ensure full customer satisfaction by responding promptly and professionally to customer requests, and guaranteeing requirement compliance through service monitoring and management indicators. **Requirements** Education: Technician and/or Bachelor’s degree in Engineering, Administration, or related fields; or undergraduate students from the sixth semester onward in administrative or engineering programs. Experience: 12 months of experience in similar positions **Additional Information** Working Hours: Monday to Friday (7:30 AM to 5:00 PM) and Saturdays (8:00 AM to 12:00 PM) Contract Type: Project-based or task-based (temporary)