Support and Solutions Assistant

Description

Job Summary: A leading technology company is seeking a Help Desk Assistant to process and resolve PQRS while monitoring customer service channel activities. Key Highlights: 1. Process and resolve PQRS through various channels. 2. Monitor customer service channel activities. 3. Opportunity for professional and personal growth. At the Colsubsidio Employment and Talent Center, we believe in the power of talent and strive to help every individual find the place where they can grow professionally and personally. A prominent company in the Technology and Telecommunications sector is currently seeking a Help Desk Assistant. Required Profile: Education: Technical or Technological degree in administrative or related fields. Minimum Experience: 1 year. Responsibilities: Timely processing and resolution of PQRS escalated by the Call Center, website, FacilPass mailbox, and third parties, adhering to defined response timeframes; monitoring of customer service channel activities. Technical Knowledge: Office tools: CRM, PQRS, databases. These would be your employment conditions! Salary: To be agreed upon (1 to 2 minimum legal monthly wages). Schedule: Monday to Friday, 8:00 AM – 5:30 PM. Work Mode: Hybrid. Contract Type: Indefinite-term contract. Location: Bogotá -. -Requirements- Minimum Education: University / Technical program years of experience Keywords: assistant, helper, support staff, aux, auxiliary, assistant, helper, aide, support, assistance, soporte