Job Summary: Supervise and support safe and efficient operations, ensuring compliance with standards and the correct application of procedures for customer deliveries. Key Highlights: 1. Opportunity for growth through multicultural experiences. 2. Positively impact the environment and people. 3. Develop your capabilities to the fullest in an inclusive environment. **About DHL** ----------------- Become a DHL professional and secure what matters most in your daily life through our best-in-class benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and daily challenges that will push you further. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be fully leveraged when everyone feels they can truly be themselves every day—regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. Diversity is our strength. **Being DHL means developing your capabilities to the fullest.** **Role Objective** -------------------- Supervise and provide support and information regarding the operation of a safe and efficient process, working under clear guidelines to help achieve operational standards and define action plans for resolving incidents. Ensure proper implementation of procedures across work teams to guarantee timely and accurate tracking of our customers’ deliveries. **Key Responsibilities** ------------------------- * Ensure achievement of the stipulated On-Time Delivery target. * Ensure 100% capture of logistics events in the TMS. * Ensure your team captures logistics events accurately and on time to reflect the actual delivery status (Events). * Maintain a consolidated daily tracking report of customer deliveries. * In case of delivery risks, notify customers, management, and operations in writing. * Ensure all required authorization codes are obtained on time (rejections, add-ons, dwell times, and maneuvers). * Ensure the incident report is updated daily at the agreed time. * Monitor the performance of your operational team and ensure goal attainment. * Track adherence to KPIs. * Develop and evaluate your operational team. **Requirements** -------------- * Bachelor’s degree in Industrial Engineering, Business Administration, or related fields. * Minimum 5 years of experience in: + Customer service within logistics and operational environments. + Tracking and analysis of KPIs to ensure objective achievement. + Management of operational teams, including development, evaluation, and leadership.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
