Executive Concierge

Description

Summary: The Executive Concierge will provide seamless, professional, and personalized support to guests throughout their reservation and stay. Highlights: 1. Passionate about hospitality and creating memorable guest experiences. 2. Dynamic and service-oriented role in guest services. 3. Proactive in anticipating guest needs and offering solutions. Executive Concierge Department: Guest Services Type: Freelance – Full Time (48 hours per week) Schedule: Rotating shifts between Monday and Sunday Location: Remote About Us For over 15 years, Corporate Stays has been a trusted leader in providing exceptional temporary housing solutions in Canada, Panama, and internationally. We specialize in premium, fully furnished residences tailored to the needs of professionals, families, and individuals in transition. Our team offers a personalized approach, working closely with each client to find the ideal property in terms of size, location, amenities, and budget. Each Corporate Stays property is thoughtfully designed by our sister company, Casa Suarez, and furnished to five\-star standards, providing the comfort and convenience of a true home. With a network of over 10,000 apartments in hundreds of cities, we accommodate a wide range of needs, from business travel and employee relocations to insurance claims and long\-term stays. Globally, our team of more than 60 passionate corporate housing specialists carefully selects and manages each property to ensure guests enjoy the best possible experience. As a full\-service corporate housing provider, CorporateStays.com offers complimentary concierge services and worldwide guest support. Job Description We are looking for a dynamic and service\-oriented Executive Concierge to join our Guest Services team. This is a fully remote position. The Executive Concierge will assist guests throughout their entire reservation and stay experience by responding to inquiries via email, phone, chat, and internal platforms while ensuring guests receive seamless, professional, and personalized support at all times. The ideal candidate is passionate about hospitality, enjoys working with people, and is proactive in anticipating guest needs. Responsibilities Guest Communication \& Support * Respond promptly and professionally to guest inquiries via phone, email, chat, and ticket systems using tools such as Aircall, Guesty, and HubSpot. * Provide clear information about reservations, services, and property details. * Address guest questions, concerns, or requests in a timely and effective manner. Booking Cycle Support * Guide guests through the full reservation process and assist them with booking inquiries. * Understand guest needs and recommend the most suitable accommodation options. * Ensure a smooth and positive guest experience from booking to check\-out. Concierge \& Guest Experience * Share local recommendations and useful information to enhance the guest’s stay. * Assist guests with additional services or special requests whenever possible. * Anticipate guest needs and proactively offer solutions to improve their experience. Performance \& Collaboration * Work closely with internal teams to ensure smooth operations and excellent service. * Maintain accurate records and communication through company tools such as CRM systems, HubSpot, and Basecamp. * Contribute to achieving KPIs related to guest satisfaction and service quality. Requirements * Experience in hospitality, customer service, corporate housing, or concierge roles. * Previous experience in remote customer support or guest services is considered an asset. * Strong communication skills and a guest\-focused mindset. * Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools. * Excellent organizational and problem\-solving abilities. * Ability to work rotating schedules, including weekends. * Reliable internet connection and a suitable remote work environment. * Advanced English and Spanish are required. * This position requires flexibility to work evening and overnight shifts as part of the operational coverage schedule. Candidates must be comfortable working night hours, weekends, and rotating schedules when required. What We’re Looking For At Corporate Stays, we value personality, attitude, and service mindset as much as experience. We are looking for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and thrives in a dynamic and fast\-paced environment. If you believe you can deliver exceptional service and make guests feel at home, we would love to hear from you. Pregunta(s) de postulación: * Are you available to work afternoon or night shifts? * What are your salary expectations? * Can you please paste your LinkedIn link here? Lugar de trabajo: Empleo remoto