Nariño Technology Assistant

Description

Position Summary: Coopidrogas is seeking a Field Support Technician to manage requests, incidents, and technological requirements remotely and in person, delivering timely service. Key Highlights: 1. Responsible for specialized and high-quality technical support 2. User training and accompaniment 3. Incident analysis and resolution At Coopidrogas, we require a Field Support Technician for our team. In this role, you will be responsible for receiving, analyzing, advising, resolving, training, accompanying, visiting, channeling, escalating, and following up on matters in a specialized manner—both remotely and in person—providing timely and high-quality service for all requests, incidents, or requirements escalated by the Associate Technology Support Center (CATA), in accordance with the service catalog. Requirements: Academic background: Technician or Professional degree in related fields. Knowledge of databases (MySQL and SQL Server), Windows and Linux operating systems, and communications. Minimum 2 years of experience in software installation and support processes. Availability to work 100% on-site and undertake frequent travel (Putumayo region, Southern Cauca). We Offer: Indefinite-term contract directly with the company. Corporate benefits. If you meet the profile and are interested in this vacancy, we invite you to apply.-Requirements- Minimum education: University / Technical program 2 years of experience Willingness to travel: Yes Keywords: assistant, helper, aide, auxiliary, assistant, helper, aide, technologist, technician, tech, technician, technology, technology, technologist