Description
Job Summary:
Lead the customer relationship by delivering the value proposition with excellence to achieve customer satisfaction and loyalty, ensuring goal and budget attainment.
Key Highlights:
1. Leadership in customer relationship and value delivery
2. Sales management and budget compliance
3. Development of long-term customer relationships
**PURPOSE / MISSION**
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Lead the customer relationship by delivering the defined value proposition for the segment with excellence to achieve customer satisfaction and loyalty, ensuring adherence to sales fundamentals and budget execution.
**RESPONSIBILITIES**
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**GO TO MARKET**
\* Achieve sales budget and associated performance indicators for the role
* Comply with Company policies at customer accounts
\* Ensure proper allocation of resources in line with business plans
\* Analyze performance indicator data and implement necessary corrective actions to ensure goal attainment
\* Monitor competitor activities across all categories and interpret Nielsen reports to identify environmental opportunities.
**CUSTOMER-CENTRIC ORGANIZATION (CCO)**
\* Provide comprehensive advisory support to customers to foster long-term relationships
\* Understand and segment customers, maintaining updated information and appropriately utilizing Company-provided tools.
\* Deliver and ensure customer understanding of the defined value proposition
\* Manage the 7 engines of flawless execution and conduct value-based dialogues with customers, demonstrating the benefits of each.
\* Understand the shopper behavior of assigned customers
**CULTURE DEVELOPMENT AND CHANGE MANAGEMENT**
\* Lead UGC by communicating updates to the team to ensure outstanding execution of the sales process.
**PESV RESPONSIBILITIES**
\* Comply with regulations, rules, and instructions of the Occupational Health and Safety Management System and the Company's PESV.
**NUTRESA TALENTS BEING**
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Collective mindset
Passion for customers and consumers
Execution-oriented
Innovation and change
Relationship-focused
Practicality
Self-development and development of others
**DESIRABLE KNOWLEDGE**
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* Proficiency in Microsoft Office tools.
* Retail and customer knowledge.
**EDUCATION**
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Bachelor’s degree in Business Administration, Marketing, or related fields in Sales
**EXPERIENCE**
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1 year of commercial experience.
**ADAPTATION**
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2 months.