Solutions Manager – Conservation and Service

Description

Position Summary: Handles customer requests and manages solutions through digital channels, promotes self-service tools, and reinforces product information. Key Highlights: 1. Request, inquiry, complaint, and claim management through digital channels 2. Promoting the use of self-service tools 3. Providing user-friendly and reliable information about products and services Responsibilities: Handle requests, inquiries, complaints, and claims through digital channels: chat, social media, WhatsApp, or other multichannel platforms. Leverage the organization’s digital strategy, acting as a change manager to promote the use of self-service tools. Provide user-friendly, simple, and reliable information about products and services. Actively listen to customers, understand their needs, and manage solutions within established protocols. Reinforce information related to the company’s products, services, and processes. Fulfill service-level agreements established with internal departments, tracking progress and reporting issues that hinder compliance. Contribute to achieving the position’s strategic objectives, positively impacting customer experience and value proposition. Academic Qualifications: Technical or Technologist degree, Virtual Student, or Professional in Finance-related fields, Business Administration, Marketing, Sales, Industrial Engineering, or related disciplines Experience: At least 1 year in customer service call centers Salary: $1,750,905 + legal transportation subsidy $200,000 + statutory benefits Work Schedule: Sunday to Sunday, rotating 8-hour shifts between 8 a.m. and 8 p.m. -Requirements- Minimum Education: University / Technical Program 1 year of experience Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, maintenance, conservation, conservation, maintenance, service