IT Support Leader

Description

Position Summary: We are seeking an IT Support Leader to ensure continuous operation and technological efficiency, leading the support team and improving processes. Key Highlights: 1. Lead the technical support team and manage critical incidents 2. Ensure the proper operation and availability of technological infrastructure 3. Propose and implement improvements in IT processes and management tools At GESTAR INNOVACION SAS, we continue growing and strengthening our Technology team. Therefore, we are opening a recruitment process for the position of IT Support Leader — a key role to guarantee operational continuity and technological efficiency across the organization. We seek a graduated Systems Engineer with 2 years of experience. · Position: IT Support Leader (Systems Engineer) Location: Bogotá, Carrera 47 #94a - 30 Schedule: In-person, Monday to Saturday Contract Type: Indefinite Position Objective Ensure the proper operation and availability of the technological infrastructure by leading the technical support team, ensuring efficient response times, SLA compliance, and continuous improvement in support processes. Main Responsibilities · Lead the technical support team (helpdesk). Manage incidents, requests, and escalation of critical cases. Ensure SLA compliance and reporting of management indicators. Supervise hardware and software installation, configuration, and maintenance. Administer access, users, and permissions (Active Directory / Office 365). Coordinate support for networks, printers, connectivity, and corporate devices. Propose and implement improvements in IT processes and management tools. Provide technical support to various departments across the company. Requirements Bachelor's degree or technical diploma in Systems, Systems Engineering, Networks, or related fields. Minimum 2 years of experience leading IT support teams. Knowledge of Windows Server, Active Directory, Office 365, LAN/WAN networks, and ticketing tools (GLPI, Freshservice, ServiceNow, etc.). Leadership, customer service, communication, and problem-solving skills. Key Competencies Leadership and team management Service and user orientation Organization and prioritization Analytical thinking and solution-focused approach Working under pressure and managing critical incidents We look forward to welcoming you as we continue building an efficient, high-impact technological environment! JobOffer ITVacancy ITSupportLeader Technology ITSupport HelpDesk ITInfrastructure Employment Job Systems JobOpeningsColombia. -Requirements- Minimum Education: University / Professional Degree 2 years of experience Knowledge: Leadership Keywords: supervisor, manager, director, chief, lead, leadership, coordinator, assistance, support, soporte