E-commerce Analyst

Description

Job Summary: We are seeking an E-commerce Analyst to join our team, managing online sales, customer service, and product updates within an innovative environment. Key Highlights: 1. Opportunity to innovate and make an impact in the IT sector 2. Innovative, collaborative, and creative work environment 3. Opportunities for continuous learning and professional development We want you to become part of the Discovery team. We are a leading technology-sector company with over 29 years of experience, nationwide coverage, and recognition from top technology brands such as HP, HPE, Microsoft, Lenovo, Dell, Asus, Cisco, etc. If you are seeking new opportunities to innovate and shape your future at one of the leading IT-sector companies, join our team as an E-commerce Analyst. Responsibilities: • Provide customer service and advisory support through digital and telephone channels (social media, WhatsApp, website, email, and phone calls). • Support the online sales process, guiding customers through to closure. • Monitor orders, invoicing, and shipping to ensure a positive customer experience. • Manage and update products and commercial information on the website (WordPress). • Prepare sales, contact, and source-channel reports. • Coordinate internally to resolve commercial and operational issues. • Collaborate with the marketing team to strengthen conversion and digital strategies. • And other duties. What We Offer: • An innovative, collaborative work environment with room for creativity. • Opportunities for continuous learning and professional development. • Base salary plus statutory benefits. • Working hours: Monday to Friday – on-site, plus one day working from home (39 hours per week). • Work location: Medellín Highway Km 1 (near Guadua Bridge – Calle 80 exit). • Internal benefits. -Requirements- Minimum education: University / Professional degree 1 year of experience Skills: Teamwork, Sales Management, Invoicing, Sales Management, Microsoft Office, Sales, WordPress, Customer Service Keywords: analyst