Territory Manager

Description

Job Summary: Tigo is seeking a Territory Manager with commercial leadership experience to drive business execution and growth in their region while ensuring customer satisfaction. Key Highlights: 1. Lead convergent commercial execution and achieve targets 2. Design capillarity and growth strategy 3. Develop teams and monitor point-of-sale execution Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** Territory Manager **Required Profile** More than 8 years of experience in commercial areas, including 5 years in managerial or mid-level/supervisory commercial leadership positions within the Company, leading sales teams in the mass consumption sector and/or preferably in telecommunications. Minimum 3 years of experience in commercial strategy and execution roles. Postgraduate degree or Master’s degree in Business Administration, Marketing, Sales, and/or Industrial Engineering. **Job Purpose** Lead convergent commercial execution for the assigned territory and its supporting plan aligned with the regional strategy, ensuring achievement of key business indicators such as monthly target attainment, productivity, capillarity, customer retention, service levels, among others; safeguarding the regional customer base and ensuring customer satisfaction; identifying growth and business improvement opportunities—both commercially and service-related—to increase Tigo’s market share in the region. **Key Responsibilities** • Achieve revenue, installation, gross postpaid, prepaid, net, productivity, retention, service, and customer experience KPIs—including Satisfaction and other key business and service indicators—for the regional store channel across business units under responsibility (Mobility, Home, and SMEs). • Determine the size and structure of commercial channel operations under responsibility, based on regional and business unit needs. • Design the capillarity strategy for the territory, aligned with regional and national growth and capillarity strategies. • Develop strategies to control advisor turnover across managed channels and foster a positive organizational climate within the team. • Reinforce team training—both on product portfolio knowledge and on topics enhancing commercial and personal performance. • Conduct field accompaniments and action plans for improvement aligned with findings. • Ensure implementation of training, trade, retention, and service plans for the territory and business units, in accordance with respective KPIs and guidance from support areas. • Monitor flawless execution of fundamentals at points of sale to impact customer perception. • Guarantee and supervise compliance with company-established processes, procedures, and policies across all commercial and service management activities in the channels led. • Analyze commercial performance results per business unit to implement corrective actions that enhance efficiency and achieve assigned objectives. • Identify growth, efficiency, and profitability opportunities within the territory and manage their execution. At Tigo we want to have the best, for this reason we look for qualified professionals who work to continue achieving our purpose of continuing to connect more and more Colombians. In our Company, our people are the soul of our company, who give their best and work with the premise that our clients are the center of everything we do. In addition, we are characterized because we are agile and disciplined, we work together for a purpose, we are drivers of change, we make a difference with the way we work and no matter what happens, our actions are guided by our integrity. At Tigo we make things happen the right way, always innovating in each of our actions and challenging the status quo. We are consistent and deliver results! If you want to be part of this great team, share your profile with us and find out about the available offers! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*