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Job Summary: Bilingual (English/Spanish) agent providing administrative support to law firms and/or medical offices in the U.S., handling calls, calendars, and documentation. Key Highlights: 1. Administrative support to law firms and medical offices in the U.S. 2. No experience required; paid training provided. 3. Excellent work environment and opportunities for professional growth. **BILINGUAL CUSTOMER SERVICE CALL CENTER AGENT (ENGLISH / SPANISH)** **Employment Type:** Full-time. 40 hrs/week. **Contract Type:** Indefinite-term. **Schedule:** Monday to Friday. **Work Modality:** IN-PERSON. **Location:** Medellín, Antioquia **Salary Range: $2'850\.000** **Job Summary:** The bilingual agent will provide administrative support to law firms and/or U.S.-based medical provider offices. Job responsibilities include answering calls in English, calendar management, scheduling appointments with clients, and document handling. The ideal candidate must demonstrate polite and professional communication in English via telephone and email with clients and team members. The candidate will support the team by performing tasks related to organization and communication. Must possess conversational-level English proficiency. We are obsessed with customer success, results-oriented, accountable, transparent, and aligned. **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among U.S.-based physicians and lawyers, employing 1\.000 people in Colombia by 2026\. Our mission is to help U.S.-based doctors and lawyers hire hardworking and motivated staff in Colombia. We supply qualified personnel to American companies. We help them achieve their business goals by providing hardworking, motivated, disciplined, and bilingual staff in Colombia. **Why Profesor X:** We offer an excellent work environment where everyone is friendly. We provide competitive compensation. We work only 40 hours per week, Monday through Friday. Your English will improve while working with us. We value our team members and their opinions. We are growing—and you can be part of that growth. We aim to showcase Colombia’s hardworking, motivated, and bilingual workforce. **Performance Objectives:** * Ensure all administrative responsibilities are completed thoroughly, with maximum attention to detail, efficiency, and timeliness. * Answer calls in English, schedule meetings, and support team members and clients. **Send and respond to emails professionally and appropriately.** * Deliver professional and courteous communication. * Perform data entry. * Organize documents. * Handle sensitive information confidentially. **Key Skills / Competencies:** * Proficient in Microsoft Office. * Excellent time management and multitasking skills, with ability to prioritize work. * Collaboration Skills: Analytical mindset, initiative, team orientation, clear communication. * Attention to detail and problem-solving ability. * Excellent writing and verbal communication skills. * Professional customer service orientation. * Consistently demonstrate a positive “I can do it” attitude. * Ability to establish and maintain effective working relationships with colleagues, clients, and the general public. * Capacity to work independently with minimal supervision. **Education & Experience:** * Must have a minimum English level of B2 or higher (Bilingual individual). * High school diploma required. * Technical or university education is preferred but not required. * **No experience required. We offer paid training.** **Physical Requirements:** * Prolonged periods of sitting at a desk and working on a computer. **Benefits:** * Paid training provided. * No weekend work. * 40-hour workweek, Monday to Friday. * 6 vacation days upon completion of the first 6 months with the company. * Health insurance (EPS), pension, severance pay (Cesantías), bonus (Prima), and family compensation fund (Caja de compensación familiar). Position Type: Full-time, Indefinite-term Application Question(s): * Are you comfortable working in an onsite setting? Language: * English (Mandatory) Work Location: In-person employment
