Senior Analyst - Process Efficiencies

Description

Job Summary: We are seeking a Senior Analyst to bridge business and technology areas, coordinate projects, analyze processes, and automate low-code solutions to improve operational efficiency. Key Highlights: 1. Key connection point between business and technology teams 2. Leadership in coordinating projects and initiatives 3. Design and implementation of low-code solutions **Company:** ------------ Mercer **Description:** ---------------- **Process and Project Analyst** ==================================== We are looking for a talented individual to join our team at Marsh. This position will be based in Bogota \- Eldorado. It is a hybrid role requiring at least three days per week working in the office. The Senior Analyst \- Process Efficiencies will serve as a liaison between business and technology areas, ensuring proper definition, coordination, and execution of operational initiatives and transformation projects. This role combines project management, process analysis, and the ability to develop simple automation solutions using low\-code tools, contributing to operational efficiency and scalability. **You will be responsible for:** * Acting as the connection point between business and technology teams for defining and executing initiatives. * Coordinating projects and initiatives, tracking work plans, dependencies, risks, and deliverables. * Facilitating alignment meetings with stakeholders across different functions and organizational levels. * Mapping and analyzing operational processes to identify opportunities for improvement and simplification. * Designing and implementing low-complexity automation solutions using low\-code tools, particularly Smartsheet and Power Automate. * Configuring forms, workflows, automations, and collaborative solutions that reduce manual tasks and improve operational efficiency. * Supporting regional transformation and continuous improvement initiatives. **Requirements:** * Bachelor’s degree in Business Administration, Engineering, Information Systems, Technology, Economics, or related fields. * 3–5 years of experience in project management, transformation, process improvement, PMO, or business analysis. * Experience working with business stakeholders and technology teams. * Practical experience with Smartsheet and Power Automate. * Advanced English proficiency. * Proficiency in Office suite and project management. **What sets you apart:** * Genuine interest and curiosity about Artificial Intelligence * Basic knowledge of system integrations and APIs. * Experience in digital transformation initiatives. * Fluency in Portuguese. **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards to enhance your well-being. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**