Senior Operations Analyst

Description

Position Summary: Marsh is seeking a Senior Operations Analyst to coordinate external offices, review and upload policies, and identify process efficiencies. Key Highlights: 1. International coordination of insurance policies 2. Identification of efficiencies and automation with AI 3. Participation in continuous improvement initiatives **Company:** ------------ Marsh **Description:** ---------------- We are looking for your talent to join our Marsh team. Based in Bogotá El Dorado, this is a hybrid position requiring at least three days per week in the office. As a **Senior Operations Analyst**, you will play a critical role within the department. **You will be responsible for:** * Coordinating our external offices (Producing Offices or POs) to ensure Marsh Mexico and Mexican insurers receive timely instructions to issue policies included in a Local Program. * Reviewing policies up for renewal and requesting POs to upload issuance instructions into the Multinational MGC (Marsh Global Connect) system. * Communicating with the MARSH Operations team to track policy issuance. * Reviewing global program policy terms against instructions uploaded in MGC. * Entering policy information into the MGC system. * Following up with Producing Offices on fee uploads in MGC. * Bilingual verbal and written communication with POs to validate delays, clarify doubts, and confirm status of instructions and policy issuances. * Identifying opportunities for process efficiency and automation. * Developing automations and leveraging AI to streamline processes. * Creating dashboards. * Participating in departmental continuous improvement initiatives. **What do you need?** * Bachelor’s degree in Administration, Industrial Engineering, Systems, or related field. * 2 years of experience in insurance, preferably General Insurance. * Advanced English (interview will be conducted in English). * Excel: Pivot tables. * Preferred: Google Analytics, Power BI, or courses in RPA/AI. **What makes you stand out?** * Analytical thinking * Customer focus * Proactivity * Communication * Organization * Results orientation Marsh Risk is a Marsh company (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue exceeding $27 billion and over 95,000 colleagues, Marsh helps build trust to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent and embrace diversity across age, background, disability, ethnic origin, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility to work remotely as well as the collaboration, connections, and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working on-site with clients at least three days per week. Teams working from the office will identify at least one day per week when the entire team is physically present together.**