Position Summary: Provide technical support in database administration, report and dashboard design, and metrics analysis to facilitate decision-making. Key Responsibilities: 1. Operational metrics analysis 2. Statistical reporting and alert generation 3. Ensuring data integrity and accuracy **Job Description** ---------------------- Responsible for providing technical support for activities related to database administration, report and dashboard design and development. Person responsible for providing technical support for activities related to database administration, report and dashboard design and development, operational metrics behavior analysis, and ad\-hoc activities to facilitate analysis and decision-making. Generate statistical reports regarding operational performance. Create and manage historical statistical archives to enable comparative reporting and track the performance of various operations over time. Continuously monitor the proper functioning of all processes under their responsibility. Ensure data integrity in statistics department outputs, delivering accurate and representative information. Generate alerts for atypical situations identified through the creation and analysis of various types of reports, aligned with client and company requirements. **Candidate Requirements** -------------------------- * + Professional degree + 3 years of experience + Proficiency in office productivity tools. This opportunity is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to this position 2\. Check your email 3\. Log into Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector enterprises for customer service and management. Thanks to our track record and commitment to our purpose — "Improving lives, our commitment" — since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and employees, as well as our commitment to contributing to social and environmental issues in our country. We have over 6\.500 employees — the \#FamiliaOS — across the national territory, working for Colombia’s and Latin America’s most important companies and institutions to transform experiences. **Our Benefits** ----------------------- * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Employee savings fund enrollment