Project Coordinator or Supervisor

Description

Job Summary: We are seeking a Call Center Project Coordinator or Supervisor to plan, coordinate, supervise, and control the comprehensive execution of contracts, ensuring service delivery, performance indicator monitoring, and personnel management. Key Highlights: 1. Comprehensive coordination and supervision of Call Center projects. 2. Primary liaison between the contracting entity and the organization. 3. Operational, administrative, and personnel management under contracts. We are looking for a Call Center Project Coordinator or Supervisor! Job Objective To plan, coordinate, supervise, and control the comprehensive execution of the contract, ensuring achievement of established operational, administrative, and technical objectives. This role serves as the primary communication channel between the contracting entity and the organization, guaranteeing appropriate service delivery, indicator tracking, personnel management, and timely handling of client requirements. Academic Qualifications Bachelor’s degree in Engineering, Business Administration, Law, Social Sciences, or related fields. Experience General experience: Minimum two (2) years of professional experience. Specific experience: Minimum one (1) year in coordination, supervision, or management of projects related to Contact Centers, customer service, CORE processes, or similar activities. Required Knowledge Personnel management and team leadership. Operational and administrative contract management. Customer service and user support. Monitoring and control of management indicators. Preparation of reports and presentation of results. Proficiency in office productivity tools. Knowledge of Contact Center processes and/or CORE processes (desirable). Regulatory frameworks and guidelines applicable to contractual execution. Main Responsibilities Coordinate the administrative, operational, and technical execution of the contract. Act as the primary liaison between the contracting entity and the organization. Supervise compliance with established service levels, targets, and indicators. Ensure appropriate assignment, monitoring, and control of tasks performed by supervised personnel. Monitor operational issues and implement timely solutions. Prepare management reports, results, and indicators for oversight bodies and the contracting entity. Ensure quality, timeliness, and reliability of information generated within the project. Guarantee compliance with defined procedures, guidelines, and directives for operations. Implement continuous improvement actions to optimize processes and service delivery. Respond to and address requirements, requests, and issues raised by the contracting entity. Participate in follow-up meetings and present progress on contractual execution. Make operational decisions within the scope of authority to ensure service continuity and efficiency. Schedule: Rotating shifts from Monday to Sunday, with one day off per week Modality: On-site. -Requirements- Minimum education: University / Bachelor's Degree 2 years of experience Keywords: resident, supervisor, deputy manager, responsible person, coordinator, manager, captain, project